Manager, Sales Strategy

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Manager, Strategy & Programs (Customer Zero & Alliance Opps) is responsible for driving the company-wide "Customer Zero" initiative, where Salesforce becomes its own best customer, creating customer value and achieving business growth through internal product adoption. Managing a team of 5 members as part of the Sales Strategy & Programs organization, this role leads organizational productivity improvements and innovation through sales strategy execution, Alliance Opps advancement, and internal deployment of Salesforce products.
This position requires close collaboration with stakeholders across departments to design and execute programs that promote product feature adoption. Additionally, the role involves leveraging insights gained from Customer Zero initiatives in sales activities and customer proposals to maximize the value of Salesforce solutions.

A successful candidate will need to possess:

* Team management experience or coaching skills to support member growth
* Foundational knowledge of Salesforce products and IT domain, with a commitment to continuous learning
* Ability to build hypotheses, analyze, and make actionable recommendations
* Ability to build strong relationships with multiple stakeholders and drive cross-organizational programs
* Execution capability to create value through internal product adoption, understanding the Customer Zero philosophy
* Balance of strategic thinking and practical execution skills
* Ability to prioritize and multitask in a fast-paced environment

What you'll be doing:

* Managing, developing, and overseeing performance of 5 team members
* Developing and driving company-wide Customer Zero strategy and execution
* Designing and implementing product feature adoption programs across departments
* Strategic planning and execution management for Alliance Opps
* Strengthening collaboration with stakeholders (Sales, Marketing, IT, Product teams, etc.)
* Analyzing insights from Customer Zero initiatives and applying them to sales activities
* Providing recommendations and decision support to Japan and global leadership
* Measuring program outcomes, analyzing performance, and proposing continuous improvements
* Sharing best practices and managing knowledge within the team

Who you are:

* 5+ years of business experience
* Basic understanding and knowledge of Salesforce products or SaaS products
* Foundational knowledge of IT technologies and eagerness to learn new technologies and products
* Practical experience in program management or project management
* Strong analytical and problem-solving abilities
* Presentation experience to executives and senior management
* Cross-organizational stakeholder management capabilities and relationship-building skills
* Excellent time management skills and ability to drive multiple initiatives simultaneously
* Sales, marketing, or strategy department experience is a plus
* Ability to work proactively and collaboratively in a fast-paced environment
* Strong organizational skills and ability to prioritize in a dynamic environment
* Leadership and teamwork skills to effectively lead cross-functional collaboration
* Business-level Japanese proficiency (required)
* English communication skills are a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.