Manager, Sales Operations

About Visit Seattle

Visit Seattle is a private, non-profit destination marketing organization (DMO) serving Seattle and King County. We exist to responsibly grow the visitor economy for the benefit of the community.

About the Role

The Manager, Sales Operations is an operational, results-driven leader who serves as the primary point of contact for the Conventions team on sales operations responsibilities including Customer Relationships Management (CRM) system administration and training, lead assignment, data needs, standards compliance, reporting, analysis, and auditing.

This role leads a team of five Conventions Coordinators and is responsible for maintaining critical conventions data, optimizing systems, and ensuring consistent, high-quality support for Conventions Sales and Services managers.

What You’ll Do

Maintain Conventions data quality for organization and enhance process and workflow improvement efforts in the CRM to maximize productivity for the Conventions team.

Assist Sales leadership as needed to achieve Convention Sales room night goals and Visit Seattle service standards goals. Work to identify information needs in support of achieving sales goals.

Assist the Conventions team in maintaining their database of client information by employing best practices in sales data management, building reports, performing regular data audits, and coordinating required changes and upgrades to increase operational efficacy.

Manage and administer Seattle Convention Center calendar software. Serve as the primary liaison and system administrator for external vendors and industry partners (including Digideck, MINT, DI, Event Impact Calculator, Cvent, and FuturePace), coordinating data, research, and intelligence efforts in partnership with the Business Intelligence Director and Senior Director, Convention Strategy.

Be knowledgeable in the Economic Impact Calculator of Conventions sales leads to include underlying economics, all sales data, industry standards, ways to affect, iterations, and best practices in utilization of these calculations.

Maintain and support accurate economic impact calculations for definite bookings in Simpleview and monthly reports, including review and approval for post‑convention reporting.

Serve as the primary administrator for Simpleview CRM (Conventions sales module) and oversee Convention Sales lead operations, ensuring system effectiveness and data integrity in coordination with the Senior Director, Systems and Operations. Key responsibilities include:

Lead CRM enhancements, fixes, upgrades, training, and ongoing optimization; maintain reports, templates, fields, and overall usability in partnership with leadership and Simpleview support

Manage and audit the full Convention Sales lead lifecycle, including lead intake, quality review, approval, and overflow room management in alignment with established standards and timelines

Manage review and approval of Seattle Convention Center sales lead concessions and rebates to ensure compliance

Seattle Convention Center Momentus CRM

Serve as a knowledgeable back-up resource to facilitate Daily Business Review meetings. Manage the update and accuracy of Visit Seattle lead information in Momentus, including releasing space holds for lost business and/or as directed by Account Directors.

Manage and Optimize Reporting

Prepare and distribute monthly sales production and convention booking reports, monitoring individual and team performance against goals and sharing reports with hotel partners via Extranet

Develop and enhance reporting, tracking, and data visualizations using tools such as Power BI, PowerPoint, and Digideck

Prepare convention sales reports and coordinate presentation materials for Visit Seattle and Seattle Convention Center board meetings; provide ad hoc reports as requested

Manage the MINT account, produce group and FuturePace reports, and support leadership with reporting and analysis

Team Leadership & Development

Lead, coach, and inspire the Conventions Coordinator team

Conduct regular operational sessions, one-on-ones, and performance review

Ensure operational continuity by providing coverage for team member responsibilities, including NAD support, during their PTO or other absences.

Conduct training of all new Conventions team members about sales operations processes and tools, including on-going training needs.

Establish clear goals, performance expectations, and incentives aligned with organizational priorities.

Attract, develop, engage and retain top talent critical to Visit Seattle’s success.

Role-model Visit Seattle’s core values: Inclusion, Impact, Commitment, and Excellence.

Promote and contribute to a positive, productive, safe, respectful, professional work environment and culture.

Remove barriers to success, streamline processes, and ensure rapid response to client opportunities.

Perform other related duties and assignments as required.

Qualifications

1-3 years of people leadership experience preferred.

Hospitality or destination marketing experience preferred

Strong analytical, reporting, and data management skills.

Advanced proficiency with CRM systems, spreadsheets, and presentation tools.

Excellent written and verbal communication skills,

Excel in computational and analytical abilities and possess a keen attention to detail.

Strong service mindset and approach with both internal and external customers

Consistently positive attitude, professional and collaborative demeanor

Ability to be flexible, nimble and display incredible adaptability to changing needs.

Demonstrates initiative and self-motivation

Proven ability to manage competing priorities in a fast-paced environment.

What We Offer

Visit Seattle offers a competitive salary and comprehensive benefits package, along with a positive, purpose-driven workplace culture. Our culture is guided by our values of Inclusion, Impact, Commitment, and Excellence. We are passionate about championing our region as a world-class destination for travel and tourism and promoting the economic power of travel.

Our benefits are always evolving, though here's a peek into your perks:

You'll have 15 days of Paid Time Off to start, with 12 paid office holidays and 1 Personal Holiday.

You'll have 100% medical, dental, and vision coverage paid for by Visit Seattle. In addition, Visit Seattle will cover 75% of premium for family coverage.

You'll receive an organization-paid ORCA card, and subsidized parking in the building's garage (restrictions apply).

You'll be reimbursed for monthly cell phone expenses.

You'll receive 401(k) with up to a 5% organization match.

Base salary range: $80,000 to $83,000 with an annual incentive up to 8%. Compensation decisions are based on experience and scope of responsibility.

Our Commitment to Equity

We are proud to be an equal opportunity employer and deeply committed to building a diverse, inclusive, and equitable workplace. We believe that diversity makes us stronger, more innovative, and better equipped to serve our communities. We welcome and encourage applicants from all backgrounds and identities.

We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity, or expression (including transgender status), sexual orientation, pregnancy, marital status, military service or veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state, or local laws and ordinances. sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status or military service.

Visit Seattle strives to create a meaningful interview experience for candidates. If you need accommodation for a disability or for any other reason during the hiring process, please let us know.