Manager, Retention & Growth - CNBC Councils

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

CNBC, the world leader in business news, is seeking a strategic, data-driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long-term value of CNBC Councils. CNBC Councils are exclusive membership communities that unite leading C-level executives across industries. Through curated programming, industry insights, and high-impact events, Councils provide senior leaders with opportunities to engage, learn, and influence. This position will play a pivotal role in optimizing the member lifecycle, enhancing retention, developing scalable engagement processes, and driving pricing strategy across all Councils. The ideal candidate brings a blend of executive relationship excellence, customer-centric thinking, and commercial acumen to help shape the future of membership success at CNBC.

The individual will collaborate cross-functionally with Engagement, Sales, Marketing, and Business Operations to ensure a best-in-class experience for members, while also contributing directly to revenue growth through retention initiatives and pricing strategy development.

What You’ll Do

• Membership Retention & Growth Strategy Own and optimize the end-to-end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, in collaboration with Engagement Managers and Sales.
• Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk.
• Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data-informed strategy adjustments.
• Serve as a secondary point of contact for high-priority member issue resolution, ensuring timely and effective support that drives satisfaction and loyalty.
• Pricing Insights & Analysis Contribute data and insights to inform membership pricing and renewal strategy, in partnership with Finance and Sales.
• Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value.
• Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities.
• Member Experience Quality Assurance Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey.
• Manage internal audits of member directories to maintain data integrity and operational efficiency.
• Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

What we’ll offer:

At CNBC Headquarters in Englewood Cliffs, NJ, you’ll have access to great perks and amenities: 

• Sweat it out -- Free onsite fitness center with state-of-the-art equipment, plus daily group classes 
• Eat up -- Gourmet cafeteria with daily specials plus soup and salad bars 
• Extras --Don’t have a car? No problem! We offer free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $90,000-$130,000 (Bonus Eligible)

• 5+ years of experience in membership, client services, customer success, or operational strategy; media, subscription, or DTC membership experience strongly preferred
• Proven experience in managing pricing strategy, revenue growth initiatives, and member retention programs
• Exceptional communication and relationship management skills, with experience working with C-level executives Knowledge of CRM and productivity tools (e.g., Salesforce, Sailthru, Adobe Creative Cloud, Excel, WordPress)
• Proactive, results-driven mindset with the ability to lead cross-functional initiatives and manage multiple priorities

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.