Manager, Renewal Management

About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role
As a Renewals Manager (People Manager) leading our Renewals team in India, you will play a critical role in driving customer retention, operational excellence, and team development. You will manage a team of Renewals professionals supporting SMB & Commercial customers, ensuring they deliver a seamless and customer-centric renewal experience. You will collaborate cross-functionally with Sales, Customer Success, Revenue Operations, and Finance to optimize processes, forecast renewals accurately, and drive results through coaching and leadership.

What You’ll Do:
• Lead and Develop the Renewals Team: Recruit, mentor, and manage a high-performing team of Renewals Managers. Provide regular coaching, performance feedback, and career development to foster professional growth
• Drive Retention Outcomes: Oversee team performance to ensure renewal and retention targets are met or exceeded. Proactively identify risks and develop strategies to mitigate churn.
• Operational Excellence: Implement best practices for renewals management, forecasting, and process efficiency. Partner with global Renewals leadership to ensure alignment on metrics, workflows, and systems.
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, Revenue Operations, and Finance to streamline handoffs, improve forecasting accuracy, and identify upsell or expansion opportunities.
• Data-Driven Management: Use analytics and CRM data to track performance, measure outcomes, and identify trends that inform business decisions.
• Customer Engagement Oversight: Ensure the team builds trusted relationships with customers, driving renewal success and long-term customer loyalty.
• Reporting and Forecasting: Maintain high standards of accuracy in renewal forecasting, team metrics, and executive reporting through tools like Salesforce.
• Culture and Enablement: Promote a culture of accountability, inclusivity, and continuous improvement within the Renewals organization.

Your Background:
• Experience: 10+ years in Renewals, Customer Success, or Account Management in a B2B SaaS environment, including at least 3 years of people management experience.
• Leadership: Proven success leading a high-performing renewals or customer success team, with strong coaching and performance management capabilities.
• Customer Focus: Deep passion for delivering exceptional customer experiences and building long-term relationships that drive retention and growth.
• Strategic Thinking: Ability to translate data insights into strategic plans that improve renewal performance and operational efficiency.
• Cross-Functional Collaboration: Experience working with Sales, Customer Success, Operations, and Finance teams in a fast-paced, matrixed environment.
• Tools: Proficient in CRM and renewal management systems (e.g., Salesforce, Gainsight).Mindset: Motivational leader who thrives in a dynamic, collaborative, and growth-oriented environment.

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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

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