Manager, Recruitment and Retention

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> Hope Services has been awarded 2022 Top Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by Great Nonprofits, and Received a Gold Seal of Transparency from Guidestar and a perfect 100/100 rating in three different categories: financial health, leadership and adaptability, and culture and community from Charity Navigator

*Compensation: $7,800.00 - $8,100.00/month commensurate with experience and qualifications

Summary
This position is responsible for developing and managing recruitment and staff retention strategies and partnering with key constituents to create strategies with emphasis on Hope Services’ commitment to recruit, retain, develop and engage a diverse and talented workforce. This position is responsible for the development, communication, execution and enhancement of a comprehensive program of talent recruiting, hiring and retention.

Essential Functions

1. Strategic Workforce Planning
· Lead strategic talent acquisition initiatives that align with the organization’s
long-term goals and growth plans.
· Collaborate with department heads and HR team to forecast staffing needs
and develop proactive sourcing plans.
· Build and maintain the organization’s employer brand through external
partnerships, events, and marketing initiatives.
· Partner with HR leadership to drive diversity, equity, and inclusion initiatives
in talent acquisition.

2. Recruitment Operations & Process Management
· Manage the end-to-end recruitment process, ensuring efficient, equitable,
and high-quality hiring experience and monitor hiring process effectiveness.
· Identify and leverage various recruitment channels (job boards, social media,
networking events, employee referrals) to build strong candidate pipelines.
· Consistently communicate with Hope’s hiring partners (JobTarget, Job
Elephant etc) to evaluate hiring trends.
· Oversee proactive sourcing of qualified candidates for all open positions with
emphasis on the quality and diversity of applicant pools and make
recommendations and identify strategies to increase both, as needed.
· Assist in the interviewing process for senior or key roles and provide guidance
to hiring managers on selection decisions.
· Ensure compliance with employment laws and company policies throughout
the hiring process.
· Utilize ATS system efficiently to manage workflows, candidate data, and
analytics.

3. Retention-Focused Hiring
· Align recruitment strategies with long-term retention goals by hiring for
cultural fit, role alignment, and career path potential.
· Partner with HR to analyze turnover trends and integrate insights into talent
acquisition strategies.
· Build a positive rapport with newly hired employees by employing strategies
like periodic check-ins (90-day, probationary, yearly and so on).
· Gather feedback on the hiring/onboarding/orientation and new hire training
process and suggest process changes as needed.
· Lead the exit interview/survey process and report on employee turnover
trends.

4. Team Leadership & Performance Management
· Lead and manage the talent acquisition team to deliver on hiring goals and
KPIs.
· Provide coaching, development, and performance feedback to the talent
acquisition team to build capability and engagement.

5. Analytics & Reporting
· Maintain and report recruitment and retention dashboard with trends and
metrics such as time-to-fill, vacancy rate, hire success rate, reasons for
termination etc.
· Analyze data to drive continuous improvement in recruitment practices and
outcomes.
· Other duties and special projects as assigned.

Qualifications Required
Bachelor’s degree in Human Resources, Business Administration, or related field or an approved combination of education and experience
Proven experience (7+ years) in talent acquisition, with at least 2 years in a managerial or team lead role.

Required Knowledge and Skills
Strong knowledge of sourcing techniques, interviewing methods, and employment legislation.
Excellent interpersonal, communication, and stakeholder management skills.
Ability to prioritize and manage multiple requisitions and projects simultaneously.
Experience working with Applicant Tracking Systems (Lever is a plus).
Strong analytical skills to interpret data and drive continuous improvement in recruitment practices.
Ability to think strategically and adapt plans to a fast-changing environment.
Proficient in utilization of MS Office Suite and other tools for effective reporting.

Environmental Conditions
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Considerable time is spent at a desk using a computer and a telephone. Offices with equipment noise, frequent interruptions.
The candidate will also spend a lot of time travelling locally to attend career fairs, conferences and training sessions.
May be required to occasionally travel to outside customers, vendors or suppliers.
Reasonable accommodation for qualified persons with disabilities may be provided as needed.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.