Manager - Project Cargo Services, AU/NZ

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Primary Responsibilities include, but are not limited to:

Pricing Engagement, PRJ-Flagged Revenue and P&L Performance

• Strategize & organize pricing efforts via PRJ Quote system to review and improve bid performance for Project Cargo Services (PCS) opportunities (Quarter-on-Quarter / Year-on-Year bid award rate to be tracked) to align with department’s goal for PRJ-Flagged revenue growth in Australia/New Zealand
• Perform evaluations on quality of bid submissions to improve RFQ success rate
• Quarterly review of P&L performance for Australia/New Zealand with Regional Vice-President of South Pacific & Director of Project Cargo Services for South Asia.

Sales and Account Development

• Develop sales & engagement strategy, in collaboration with Sales & Account Management teams to build sales pipelines (Dynamics CRM; Quarter-on-Quarter / Year-on-Year PRJ-Flagged revenue to be tracked)
• Support retention efforts on existing PCS accounts

Operations Excellence

• Collaborate with Product teams to drive carrier & service provider performance to meet or exceed service expectations from customers in accordance with Company’s compliance policies (zero incidents/disputes resulting from actions within PCS control)
• Manage & oversee project/site executions, equipment selection & deployment through detailed planning in accordance with project execution plan & Boots-on-the-Ground supervision
• Onboard competent service providers and carriers in accordance with Company’s policies & in collaboration with relevant internal stakeholders (Service Provider Management, Product teams, etc.)
• Review carriers’ terms & conditions on booking/fixture note for breakbulk shipments & escalate for resolution when necessary
• Maintain strict PPE discipline during project/site executions & responsible for the conduct & behavior of service providers on site
• Work with Districts in Australia/New Zealand to ensure all PCS shipments are correctly flagged in Company’s systems & resolve data discrepancies, if any, when necessary
• Ensure all PCS shipments are executed successfully without financial implications
• Develop/institutionalize PCS knowledge to raise District competency in handling project cargo executions

• Preferably possessing a tertiary qualification with over 10 years of freight operations experience specializing in over-sized, heavy-lift operations & project cargo.
• Good knowledge of carrier terminologies, different modes of project cargo transportation, heavy lift equipment selection & deployment.
• Good appreciation of risk assessment techniques & risk control strategies.
• Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint.
• Good interpersonal, communication and problem-solving skills.
• Fluent in written and spoken English

• Preferably possessing a tertiary qualification with over 10 years of freight operations experience specializing in over-sized, heavy-lift operations & project cargo.
• Good knowledge of carrier terminologies, different modes of project cargo transportation, heavy lift equipment selection & deployment.
• Good appreciation of risk assessment techniques & risk control strategies.
• Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint.
• Good interpersonal, communication and problem-solving skills.
• Fluent in written and spoken English