Manager, Program Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Program Management

Overview

The Manager, Program Management role will have primary responsibility of managing business critical programs, supporting Transfer Solutions business. Transfer Solutions enables a wide range of domestic and cross border payment flows and use cases, including trade payments, remittances, and disbursements.

Working with the Director of Program Management and the broader program management team within the Transfer Solutions business group, the individual in this role will help manage and lead various activities such as initiative ideation, requirement gathering and validation, program planning, budget management, and vendor engagement across multiple strategic projects to progress the Transfer Solutions strategy. This role will involve engaging with multiple internal (e.g., Product, Engineering, Finance, Legal, Treasury and Controllers) and external teams (e.g., vendors).

Role

The key responsibility of the role is to perform program management across projects to accelerate execution and maintain momentum throughout the program life cycle. Key responsibilities include:

• Program Management: Plan, oversee, coordinate, deliver and assure related projects to achieve strategic objectives.

• Stakeholder Management: Engage and manage relationships with key internal and external stakeholders, ensuring their needs and expectations are met.

• Risk Management: Identify, assess, and mitigate risks to ensure program success.

• Performance Monitoring: Track and report on program progress, using metrics to measure success and identify areas for improvement.

• Change Management: Manage changes in program scope, schedule, and resources, ensuring minimal disruption.

• Communication: Maintain clear and consistent communication across all levels of the organization.
All About You
- Prior experience of program/project management ownership in complex and multi-functional environment
- Experience of working with technology and product management teams to deliver projects
- Strong interpersonal skills, including getting work done through others, and holding others accountable for deliverables
- Self-starter with strong negotiation and influencing skills, resilience and high agency
- Excellent verbal and written communication skills including experience of presenting project progress to senior leadership
- Ability to work in a fast paced environment with tight deadlines and turnaround times
- Knowledge of money movement business and/or cards businesses will be an advantage

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.