Manager, Product & Pricing Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role This position offers the exciting opportunity to be a part of the salesforce.com Product & Pricing Operations Team. The person will be responsible for working with product managers to assess the operational readiness of their products and guide them towards solution options and risk mitigation. The individual we are seeking is self-directed and team-oriented with the ability to understand the needs of technical/business/sales users, and deliver projects and tasks necessary to make everyone successful. The individual will be responsible for deeply understanding Salesforce’s quote to cash operations, detecting gaps in Salesforce’s ability to deliver novel products, collaborating with product, strategy and finance stakeholders to design solution recommendations, assisting with release management, designing and documenting new processes built on feedback, building reports, analyzing data, and producing process documentation. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements, track all project tasks and issues and communicate project needs with leadership. Responsibilities Drive process and technical system improvements Coordinate and lead cross-functional meetings, document decisions & follow-up on actions. Manage projects including tracking tasks, issues, system requirements, and risks Configure new price books and product SKUs in salesforce systems Identify product packaging and quoting business requirements and system impacts Lead in the analysis, design, testing, and implementation of new product configurations Build out discounting structure in our quoting system Required Qualifications 3-5 years in complex business and technical environments (management consulting and/or product management experience preferred) Strong project management methodology (PMP certification preferred) Technical and functional knowledge of Salesforce CRM Prior experience as a Business Analyst or Project Manager Prior experience with New Product Introductions processes, Business Operations, Quote to Cash Operations and/or M&A Operations Demonstrated ability to drive process improvements, problem-solve, and produce results in a collaborative environment A self–starter, motivated, detail oriented, has excellent problem-solving skills, and takes ownership of work. You must thrive on working with complex problems and identifying and creating solutions that address business needs, knowing how and when to present findings to an executive for decision making. Solid written and verbal communication skills Solid organizational skills, process orientation, and attention to detail required Able to think independently and consider cross-functional and downstream impacts Staging and deploying product configuration data for a release (major, patch, and e-release) Troubleshooting of release blockers (hardware, configuration, code) Responding to incidents in a production environment, such as investigating and remediating possible service delivery failures Self-motivated with the ability to work with minimal supervision and excellent follow through with all matters Detailed, organized, and results oriented Get it done attitude with a strong sense of team Preferred Qualifications Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Product & Price Book management experience is a plus Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.