Manager, Product Management - Payment Resiliency

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management - Payment Resiliency Overview Mastercard is reshaping the future of money movement, empowering seamless and secure payment experiences for individuals and businesses worldwide. This role will be at the forefront of cutting-edge advancements in payments, working alongside a dynamic, passionate team dedicated to delivering high-quality products that elevate security, reduce fraud, and optimize the user experience. Your Role The Manager, Product Management, will play a critical role in driving the development and success of Mastercard Payment Resiliency solutions. The Manager, Product Management, will support our intelligence-driven security products across LAC, including go-to-market execution, revenue growth and monitoring, and product adoption, while collaborating with internal and external teams to drive innovation. Key Responsibilities • Support Regional Execution—Manage the performance of Payment Resiliency solutions across LAC, overseeing revenue performance, creating analyses, reports, and dashboards to track trends, and identifying opportunities. • Support Revenue and Product Adoption—Manage, support, and maintain a strong pipeline of opportunities, ensuring transparency and progress tracking. Own the execution of benchmarking analysis to support sales. • Provide Insights & Product Improvement—Provide insights and recommendations for continuous improvement and maintain accurate product documentation; engage with clients to gather feedback, address inquiries, and refine product strategy. • Customer Engagement & Advocacy – Build and maintain client relationships, ensuring seamless onboarding, training, and continuous value delivery. • Payment Thought Leadership – Provide competitive analysis to identify industry trends, customer needs, and growth opportunities. Leverage insights to guide product decisions. Contribute to the firm's intellectual capital. • Cross-functional support – Collaborate across diverse functional teams (e.g., sales, product, customer success) to support product enhancement and engagement, provide cross-training, and ensure strategic alignment. About You • Forward-thinking product manager who thrives in a fast-paced environment, has a strong technical and strategic mindset, and is ready to make an impact in a highly visible, regional role. • Strong project management skills to manage complex and competing requests to deliver value in a timely manner. • Proven track record of excelling in cross-functional collaboration and influencing both technical and non-technical teams to ensure alignment and successful delivery of products. • Strong analytical, presentation and interpersonal skills with the ability to drive compelling narratives to measure performance metrics and provide insights to stakeholders to help shape future product enhancements. • Experience in the Payments or Technology industries – including payment systems, security solutions, and data science • A passion for the payments space and a deep interest in how innovative payment technologies can drive positive change for individuals and businesses around the globe. • Multilingual Proficiency – Fluency in English (Portuguese is a plus). • Undergraduate degree and work experience in cybersecurity, product management, consulting, corporate strategy, or business intelligence (MBA or master’s degree with relevant specialization preferred) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.