Manager, Product Management EEMEA – Network Products (IDS)- (Product Management, Pre-Sales, Excellent Presentation Skills)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management EEMEA – Network Products (IDS)- (Product Management, Pre-Sales, Excellent Presentation Skills) Position Overview Mastercard’s Network Products team, operating within the EEMEA (Eastern Europe, Middle East, and Africa) region, is seeking a Product Manager to lead the Interchange Derivation Service (IDS) solution. The primary responsibility for this role is to drive and achieve business-critical KPIs by deploying effective go-to-market strategies, providing comprehensive customer support, and ensuring successful implementation of IDS throughout the EEMEA region. Key Responsibilities • Business Development and Product Awareness This role involves the identification and pursuit of new business opportunities for IDS. The Product Manager will work closely with Technical Account Managers (TAMs) and Account Managers (AMs) to coordinate and deliver IDS overview sessions to prospective customers. A proactive approach is essential in managing and sustaining a strong sales or client pipeline. Additionally, the Product Manager will represent IDS at technology conferences and Academy on Web (AOW) sessions, enhancing product awareness within Mastercard and aiding in the acquisition of new customers. • Data Analytics and Value Proposition In collaboration with the Global Product team, the Product Manager will leverage data analytics to evaluate potential benefits from IDS for both new and existing customers. Insights gained from this analysis will be used to develop a persuasive value proposition, highlighting the benefits of adopting IDS. • Go-To-Market (GTM) Strategy, Governance and Reporting The role also encompasses defining and executing go-to-market strategies to monitor and achieve business-critical KPIs, establishing governance frameworks, and delivering clear reporting to executive leadership. The Product Manager will partner with cross-functional teams to develop and approve pricing proposals that guarantee fair pricing, safeguard revenue, and align with Mastercard’s strategic objectives for IDS. • Product Improvement and Customer Feedback The Product Manager will be responsible for gathering and analyzing customer feedback to identify areas for product enhancement. There will be continuous collaboration with the Global Product Team to ensure these improvements are considered for future product roadmaps. • IDS Implementation and Customer Support The Product Manager will oversee the implementation of IDS for customers across the EEMEA region. This includes promptly addressing customer queries, handling billing-related concerns, and managing customer escalations and managing production issues that may have financial impact leading to interchange adjustments. The Product Manager will ensure that all relevant cross-functional teams are aligned and focused on swift resolution of these issues, thereby supporting effective customer management and maintaining high levels of customer satisfaction. All About You • Demonstrated expertise in cards and payments, particularly in transaction switching or processing, is required. • A thorough understanding of the four-party model and key concepts such as authorization, clearing and settlement is essential. Understanding the concept of interchange and familiarity with interchange structure within the EEMEA region is considered advantageous. • Proficient at handling urgent customer escalation, especially those arising from production issues with financial implications. Skilled in coordinating with cross-functional teams, facilitating rapid decision-making, and maintaining clear communication channels throughout the escalation process to drive timely solutions. • The ideal candidate should possess a positive attitude, be easy to work with, display social intelligence, wit, and creative thinking. • A self-starter with the ability to learn quickly and work independently. • Strong analytical skills and attention to detail, with the capability to translate numerical data into actionable insights and compelling narratives. • The ability to create clear, engaging, and visually impactful presentations, including effective data visualization and well-structured slide decks. • Excellent leadership, project management, communication, and stakeholder management skills. • Proven experience in building relationships and working autonomously. • Experience working directly with customers is essential, as is the ability to interact with various levels of leadership across the organization and with both internal and external clients. The candidate should be capable of leading and influencing stakeholders at all levels. Education A Bachelor’s degree is required for this role. Candidates with an MBA or Post Graduate qualification will be preferred. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.