Manager, Product Management - Authentication Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management - Authentication Solutions

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Mastercard Authentication Program is responsible for consumer authentication across both in-store and e-commerce transactions. This role’s primary purpose is to commercialize, manage, and deliver best-in-class authentication products that increase adoption, penetration, and revenue for Mastercard. The portfolio includes ID Check (3DS), Token Authentication Service, the Token Authentication Framework, Biometric Checkout, and related extensions to these core solutions.
Role
The ideal candidate will establish and maintain effective working relationships with internal and external stakeholders and actively support the acceleration of Authentication solutions in the Latin America and Caribbean (LAC) region.

This role will support the continuous development of all Authentication solutions, assess the company's product performance, and help develop its long-term strategic plans for future authentication product lines. You will collaborate to identify unique selling propositions (USP), develop product solutions working with Global, Regional and Market stakeholders, prioritize features and functionality needed for the markets, and create a go-to-market plan for LAC.

Specific responsibilities include (but are not limited to):

• Collaborate with the Authentication LAC divisions to support adoption and optimization efforts of our solutions by leading meetings with acquirers, issuers and merchants to optimize product performance and enable greater benefits for customers and the ecosystem.

• Product Definition: Finalize the Product to launch with the Legal, Privacy, Franchise and Pricing teams will ensure that we have a viable product that meets market needs and regulatory requirements, including Product Council (Studio), partnering with regional team to manage the process to deliver ongoing innovation and enhancements.

• Sales Enablement, Market Activation and Customer Engagement: Team up with Commercialization and Regional teams to develop and validate go-to-market materials. Also, work with Account Managers and Regional teams to build and maintain strong relationships with prospects, customers, and industry stakeholders.

• Drive tangible data-driven business outcomes at the product level, manage a quantified scorecard continuously monitoring and analyzing key performance indicators, and optimize product performance, including data Analysis and Reporting to guide strategic decisions.

• Act as an expert, advocate for, and champion designated to internal and external stakeholders by clearly articulating the Authentication solutions value proposition.

• Structure, perform, and synthesize analysis to uncover insights demonstrating the value and performance of Authentication solutions and supporting our client recommendations.

Key Qualifications:
• Strong analytical skills and attention to detail, with the ability to translate numbers into insights and tell a story behind them.
• Product management experience.
• Domain experience in authentication in the digital environment is strongly preferred.
• Comfortable leveraging data to monitor performance and identify opportunities, create plans to drive usage and revenues, and prioritize resources to deliver against the plan.
• Superior communication, presentation, and interpersonal skills.
• Open and creative mindset; comfortable with uncertainty.
• Ability to work effectively under pressure.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• Demonstrated intellectual curiosity, commitment to continuous learning, adaptability, and problem-solving/consultative mindset.
• Spanish and English proficiency required (Portuguese as differential).
• Availability to be in the office 3 times per week.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.