Manager, Practice Ready Ontario

About Touchstone Institute 

Touchstone Institute is a non-profit corporation governed by a board of directors and receives financial support from the Government of Ontario.  Touchstone Institute works closely with physicians, nurses and other healthcare providers who provide subject matter expertise to assess and improve the level of competency across individual practice.  Building on its history to facilitate entry to training or practice for Internationally Educated Health Professionals, Touchstone Institute seeks to continue the work in this area while expanding to support excellence in competent practice for all who deliver health care. 

About Practice Ready Ontario (PRO) 

Funded by the Government of Ontario, Touchstone Institute works closely with the College of Physicians and Surgeons of Ontario, the Medical Council of Canada, and others while administering the PRO program.  PRO is a workplace assessment program that aims to add internationally trained family physicians or general practitioners who have completed post-graduate training and have an established track record of work in another country to practice in Ontario. 

Position Description 

Reporting to the Director, Strategic Implementation, the Manager is responsible for leading the planning, delivery, and continuous improvement of assessment and orientation programs for internationally trained physicians  through the Practice Ready Ontario program. This role oversees program operations, manages stakeholder relationships, and ensures all activities align with provincial regulatory standards and Touchstone Institute’s commitment to excellence in competency assessments. The Manager engages with internal and external stakeholders, including the College of Physicians and Surgeons of Ontario (CPSO) to plan and implement program activities while overseeing a team of Coordinators who support program administration.  

Key Accountabilities 

Program Management & Development

Responsible for the effective implementation of Practice Ready Ontario program with a focus on meeting key timelines, milestones and targets. 

Ensure all program components meet the requirements and expectations of regulatory bodies, including the College of Physicians and Surgeons of Ontario (CPSO). 

Collaborates with clinical educators and subjectmatter experts to maintain high-quality medical education and assessment practices. 

Monitors program risks by identifying potential challenges early, assessing their impact, escalating issues to senior leadership as appropriate and recommending mitigation strategies. 

Provides leadership and oversight of assessment standards and policies associated with the program. 

Oversees the quality assurance of program data and information. 

Engages in program development and implements strategies that allows for the facilitation of quality services that support the business needs of Touchstone Institute. 

Provides input and recommendations to senior leaders regarding the strategic development of programs. 

Applies an evaluative mindset to ensure program is meeting intended goals and continuously improving. 

Develops program communications to all stakeholder, in consultation with the  Director and Communications Lead. This includes providing clear and consistent updates, addressing opportunities and challenges, and sharing the organization's vision and objectives. 

Operational Management 

Develops and implements continuous reviews of program policies and procedures. 

Works closely with the Clinical Director, program staff and external partners to apply program criteria and selection processes to evaluate candidates for entry into the program.  

Develops and maintains the assessment administration strategy with the Clinical Director to move candidates through different stages of the program.  

Supports the Clinical Director and committees in the review candidate information and assessment results.  

Contributes to the development and implementation of the candidate portal and online assessment platform in collaboration with the IT department and external vendors. 

Works with the communications team to support assessor recruitment and oversees the recruitment of additional sites with the assistance of a Physician Recruiter. 

Oversees the training of Assessors and sites on the use of the online platform and the implementation of the over-time assessments. 

Works with the Director, Corporate Services to plan and track operational budgets to ensure expenditures are managed within the overall available budget. 

Leads the development of program progress reports to the senior leadership, governing committees and external partners.  

Prepares program briefing materials for the Executive team and other audiences as required  

Partnership and Relationship Management  

Creates and implements strategies to engage stakeholders and partners effectively. This includes understanding their needs and aligning them with the organization's goals.

Manage stakeholder engagement with government partners, health organizations, and regulatory authorities to support program compliance and strategic alignment.

Works closely with other departments and senior leadership to gather input and provide feedback on program activities.  

Supports the Senior Director with issues management. This requires strong problem-solving and communication skills.

Manages relationships with subject-matter experts and other external stakeholders and facilitates planning and working meetings.

Team Leadership 

Provides strategic and day to day leadership, direction and manages the work of the PRO implementation team. 

Works alongside internal departments and senior leadership on the efficient and effective assignment and allocation of human resources within the program. 

Assigns tasks and ensures multiple priorities are handled in an appropriate manner. 

Monitors work and scheduling and approves overtime, vacation, requests for time off while considering the requirement to meet deadlines. 

Ensures staff receive and participate in appropriate job-related training and orientation. 

Position Requirements 

Knowledge 

Knowledge of health regulatory systems in Ontario and Canada 

Familiarity with medical education, professional competency assessments and licensure pathways for medical professionals  

Advanced knowledge of Microsoft Office Suite 

Advanced knowledge of Project Management principles and tools

Familiarity with learning and item management systems (LMS/IMS) is an asset 

Familiarity with principles of management and leadership 

Skills 

Strong analytical and report writing skills

Excellent written and communication skills

Strong conceptual, analytical and problem-solving skills

Well-developed critical thinking skills to identify key issues and propose solutions to program setbacks

Excellent organizational and project management skills

Strong interpersonal and collaboration skills to work with others to coordinate information

Strong decision-making skills  

Abilities 

Demonstrated experience as a strategic and operational leader, organized and effective project planner and executor 

Ability to lead a team, delegate work and manage performance issues 

Demonstrated experience in program implementation at a provincial or territorial level 

Comfort conducting presentations to various stakeholder audiences 

Ability to work independently or as part of a team, with a range of clients at all organizational levels 

Ability to process multiple types of information, perform multiple tasks simultaneously, and prioritize 

Quick learner with the ability to adapt and deal with continuing change 

Ability to work in a fast-paced environment 

Exhibits objectivity and openness to others’ views – welcomes feedback, contributes to a positive working environment, supports the organizations efforts to succeed 

Qualifications 

Post-secondary education from a health sciences program or related field

At least 3 years of experience leading a team of staff 

At least 5 years of experience working within a complex program, preferably in an education or assessment setting 

Knowledge of health practitioner regulatory processes is an asset

What We Offer

A hybrid, collaborative, and team-oriented work environment

Comprehensive health and dental benefits and a health spending account

Group Retirement Plan 

3 weeks’ vacation to start, plus additional personal days

Extended office closure during the holidays

Staff appreciation events

Notes for Candidates

This is an existing vacancy within the organization. 

Touchstone Institute does not use artificial intelligence (AI) tools as part of the applicant screening process. Applications will be reviewed by members of our recruitment and hiring teams to ensure a fair and thorough assessment.

The salary range considers many factors including, but not limited to experience, education, and training, etc. It is not typical for the salary to be offered near the top of the range, it is dependent on numerous factors. 

Touchstone Institute is dedicated to employment equity and fostering a diverse work environment. We encourage applications from Indigenous Peoples, racialized persons, persons with disabilities, and other equity-seeking groups. We believe that a diverse team is essential to understanding and serving the evolving needs of the healthcare sector. 

We follow a hybrid work model with two designated in-office days: Tuesdays and Wednesdays.
Successful candidates must be available to work on-site during these days at 145 Wellington St W Suite 600, Toronto, ON M5J 1H8 with or without accommodation. 

All applications should be submitted through our application tracking system via Bamboo at: 

https://tsin.bamboohr.com/careers/97

Touchstone Institute is an equal-opportunity employer that is committed to fostering a diverse work environment and exercises accessible employment practices. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institute’s policies, a request for accommodation will be accepted in all aspects of our hiring process.  If you anticipate needing any type of accommodation during the recruitment process, please email [email protected] in advance of your appointment.