Manager, Planning & Operations - GrabMart

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

 

Get to Know the Team

The Planning & Operations team builds the data infrastructure and operational workflows that ensure GrabMart partnerships across Southeast Asia. You will partner with Supply Chain and Category Management specialists to design integration processes that allow retail partners to manage inventory and fulfilment operations across multiple sales channels. The team operates from our First Avenue Office in Malaysia, coordinating technical implementations and partner launches throughout the region.

Get to Know the Role

You will build data infrastructure, system integrations, and operational processes for GrabMart partnerships across Southeast Asia. You will construct data pipelines to track partner performance. You will manage technical integrations between GrabMart platforms and retail partner systems, such as POS, ERP, and WMS. You will design workflows that allow partners like Jaya Grocer, Lotte, and Robinsons to sell through multiple channels. You will connect our internal product and tech teams with external retail partners to resolve technical requirements and operational discrepancies.

This is a fully onsite role at our Indonesia's South Quarter office and will report to the Head of Planning and Operations

The Critical Tasks You Will Perform

• You will develop data pipelines and automated scraping tools to track GrabMart marketplace metrics and partner performance data.
• You will maintain operational dashboards that monitor inventory flows, fulfilment status, and partner Service level agreement compliance across Southeast Asian markets.
• You will manage API and system integrations between GrabMart platforms and partner retail systems (POS, ERP, WMS and logistics systems).
• You will resolve technical integration failures and data transmission errors between GrabMart and partner platforms.
• You will design and implement commercial and logistics processes for onboarding new retail partners, ensuring operational readiness before launch.
• You will coordinate with Supply Chain and Category teams to align inventory, warehousing, and delivery capabilities during new partner launches.
• You will evaluate vendor solutions for retail technologies such as Internet of Things sensors, smart fulfilment tracking, and cold chain monitoring, providing technical recommendations based on scalability and integration requirements.

What Essential Skills You Will Need

• 6+ years of experience in eCommerce operations, supply chain, or systems integration.
• SQL and Python proficiency to construct data extraction pipelines and automated scraping tools that capture marketplace and partner performance metrics.
• Experience with business intelligence platforms (such as Tableau, Looker, or PowerBI) to create dashboards tracking inventory flows, fulfilment status, and SLA metrics.
• Working knowledge of API protocols (REST, SOAP, or GraphQL) and direct experience integrating with retail management systems (POS, ERP, or WMS) to establish data exchanges between GrabMart and partner platforms.
• Experience in diagnosing technical integration failures and resolve data transmission errors between internal and external systems.
• Experience designing operational onboarding processes for retail or marketplace partnerships, including logistics setup procedures and commercial workflow documentation.
• Experience coordinating inventory, warehousing, and delivery requirements with Supply Chain and Category teams during retail partner launches.
• Proficiency in evaluating technology vendors and assessing hardware or software solutions against technical requirements, implementation complexity, and scalability needs for retail operations.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.