Manager, Payments and Open Banking, Consulting

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Banking & Finance

Management Level

Manager

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

The Opportunity:  

As a Manager, Payments and Open Banking, Consulting, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

• Leading project work streams, emphasizing the ability to build collaborative relationships with team members and clients  

• Communicating complex information effectively in written and verbal formats to various situations and audiences 

• Conducting and managing market research and quantitative and qualitative analyses, including the synthesis of meaningful insights 

• Effectively leveraging analytical frameworks and tools to summarize complex data sets 

• Supporting delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind 

• Approaching new projects with an open mind  

• Demonstrating empathy for coworkers and customers 

• Believing in the value created by diverse teams and adapting to different working styles 

• Learning from mistakes and asking for help when needed

• Uphold the firm's code of ethics and business conduct

What You'll Bring: 
Your skills, knowledge, and experiences are what set you apart. Here's what we look for: 

• Deep knowledge of Financial Services domain with a focus on Payments, Banking Operations, and/or Retail and Commercial Lending  

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work  

• 5-7 years' experience in one or more areas in financial services and/or consulting with a focus on Retail and Commercial Banking, Business Operations, Technology implementations and ideally a blend of consulting and domain knowledge  

• Exceptional written and oral communication and interpersonal skills to present in a business context, provide high quality output, and develop and maintain strong relationships with clients and internal colleagues 

• Ability to coach and develop team members while modelling consistent high-performance 

• Experience and successful delivery in one or more of the following areas: 

• Hands-on experience with retail and commercial card programs, global transaction banking, and/or cash management products 

• Functional knowledge of money movement capabilities and the underlying infrastructure for high value, low value, and instant payments 

• Payments Canada’s current platforms (ACSS, Lynx USBE), as well as upcoming changes as part of the Payments Modernization roadmap (e.g., ISO 20022, RTR) 

• Global clearing and market infrastructures (Fed, CHIPS, CHAPS, TARGET2, Faster Payments, SWIFT, etc.). Correspondent banking structure and NOS/VOS accounts 

• Financial operations, including settlement operations, reconciliation, and exception processing 

• Familiarity with the Canadian payments landscape and upcoming changes as part of the Payments Modernization roadmap and Budget 2025 

• Experience in complex transformational and/or modernization programs built around technology solutions for financial services   

• Experience developing target operating models, process design, technology enablement strategies and roadmaps, including comfort with various frameworks and methodologies  

• Ability to multitask and manage ambiguity in dynamic client environments, while remaining self-motivated and passionate about client service and collaborative teamwork 

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.  

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

 Why you’ll love PwC  

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: 

 https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review, Operational Excellence {+ 23 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).