Manager, Onboarding Operations - EMEA

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting time to make a positive impact in the global employment space as a Manager, Onboarding Operations - EMEA, joining our Onboarding team.

In this role, you’ll manage a high volume, high impact, regional Onboarding Operations team, that is customer-facing and directly responsible for the onboarding of our Clients’ employees. To be successful in this role you must be a driven people-leader and have extensive experience in scaling operations while achieving high quality.

You will be reporting to Senior Manager, Onboarding Operations.

What you bring

• Significant people management experience, leading high-volume operational teams OR demonstrated experience and achievement in a current IC4 role at Remote, combined with some team leadership experience.

• Strong alignment to our CITIE values - specifically those of Care and Intensity. Demonstrated alignment to competencies within your existing department, and demonstrated ability drive improvement within your team.

• Calm under pressure and able to hold difficult conversations.

• Demonstrated experience positively collaborating with peers in other Remote departments.

• Experience leading, or deeply contributing to, a variety of departmental operational projects that provide positive impact to the business.

• Decision-maker. Uses data to drive decision making and escalates where appropriate.

• Team orientated and able to take direction and feedback from management. Has the capacity to build and inspire trust with other Remoters, empowering them to do their best work.

• Pragmatic and flexible approach to challenges, able to iterate and think strategically.

• Basic understanding of emotional intelligence and how it can be applied in the workplace to foster high-performing teams in emotionally safe environments.

• Demonstrated engagement with WorkRamp materials and departmental training.

• Able to spend at least 70% of work day in Central EMEA time zone.

• Writes and speaks fluent English, with strong communication skills

Key responsibilities

• Responsible for the leadership of a team of EMEA Onboarding Operations Specialists (direct line management).

• Responsible and accountable for the performance of the EMEA Onboarding Operations Specialists reporting into you, ensuring the highest quality standards, performance expectations, values alignment and competencies are met within our high performance culture

• People management: Motivate your team, hold difficult conversations, resolve conflicts, conduct performance reviews, provide input into discussions around individual performance.

• Act as escalation point for Onboarding challenges arising within EMEA, working cross functionally to ensure solutions are found and improvements implemented. Escalate to leadership where required.

• Work collaboratively with Managers within your region, and across others, to instigate and push forward operational change projects.

• Utilize data to drive decision making and to track your team’s performance. Produce regular reports for Onboarding Operations EMEA leadership, along with recommendations for alignment with our strategic goals.

• Continuously identify and implement improvements to our processes, and the customer experience, working collaboratively across teams.

Practicals

• You'll report to: Senior Manager, Onboarding Operations

• Team: Operations - Onboarding & Mobility & Lifecycle

• Location: EMEA

• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $46,300 to $104,150. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

• Interview with recruiter

• Interview with team member

• Interview with future manager

• Interview with Director, Onboarding Operations

• Bar Raiser Interview

• Prior employment verification check

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is
$46,300—$104,150 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere

• flexible paid time off

• flexible working hours (we are async)

• 16 weeks paid parental leave

• mental health support services

• stock options

• learning budget

• home office budget & IT equipment

• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

• Please fill out the form below and upload your CV with a PDF format.

• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.

• If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Please note we accept applications on an ongoing basis.