Manager of Storage Services

The Manager of Storage Services is responsible for leading Lightedge’s Storage team and ensuring the reliability, performance, security, and scalability of our enterprise and cloud storage platforms. This role oversees day-to-day storage operations, platform strategy, team leadership, and customer-facing escalations in a fast-paced, 24x7x365 managed services environment.
This position is remote/hybrid, with collaboration across multiple Lightedge locations. Flexibility to support nights, weekends, and participate in an on-call escalation schedule is required.

Responsibilities :
• Leadership & Team Management
• Lead, mentor, and develop a team of Storage Engineers supporting 24x7 operations.
• Manage staffing, scheduling, and on-call rotations to ensure continuous coverage.
• Conduct regular 1:1 meetings, team meetings, and operational reviews to drive alignment and performance.
• Make sure the team is performing at a high level align with Corporate policies, procedures and goals for the organization.
• Hire, interview, onboard, and train new team members.
• Foster a culture of accountability, documentation, continuous improvement, and customer focus.
• Act as the primary escalation point for storage-related incidents and customer-impacting events.

• Storage Platform Strategy & Operations
• Own the strategy, standards, and lifecycle management for Lightedge’s storage platforms.
• Manage version tracking, patching schedules, vulnerability awareness, and end-of-life planning.
• Plan and oversee customer storage migrations, upgrades, expansions, and new environment deployments.
• Evaluate new storage technologies and product offerings to improve performance, reliability, and service delivery.
• Ensure proactive monitoring of storage performance, capacity, and availability using analytics and monitoring tools (e.g., IBM Storage Insights).

• Supported Technologies
• Enterprise storage platforms including:
• IBM Storage
• Dell Data Domain
• NetApp
• PURE Storage
• Object and cloud storage platforms including:
• Cloudian
• Wasabi
• S3-compatible object storage
• Strong integration with virtualization platforms, particularly VMware.

• Operational Oversight & Compliance
• Ensure storage environments meet Lightedge standards for security, performance, and reliability.
• Conduct regular audits to ensure compliance with company policies, regulatory requirements, and customer commitments.
• Perform capacity planning and forecasting to ensure adequate storage availability.
• Maintain appropriate sparing and inventory management for storage hardware.
• Ensure adherence to data privacy, security, and retention regulations.

• Documentation, Process & Collaboration
• Create and maintain comprehensive documentation, including configuration items (CIs), standards, policies, procedures, procurements, and renewal evaluations.
• Collaborate closely with Cloud, Compute, Network, Security, and Operations teams to deliver integrated solutions.
• Communicate effectively with customers and internal stakeholders, both verbally and in writing.

Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 10+ years of experience working with enterprise storage platforms, preferably in a Managed Services Provider (MSP), hosting, or cloud environment.
• 5+ years of experience in a technical leadership or management role.
• Demonstrated experience supporting 24x7 operational environments.
• Strong troubleshooting skills across complex, multi-platform storage environments.
• Excellent communication, leadership, and organizational skills.

• Technical Experience
• Experience with some or all of the following:
• IBM, NetApp, PURE, and Dell Data Domain storage platforms
• Object storage (Cloudian, Wasabi, S3-compatible storage)
• Storage performance and analytics tools (e.g., IBM Storage Insights)
• VMware-integrated storage environments
• Capacity planning, performance tuning, and lifecycle management

• Preferred Qualifications
• Vendor certifications in storage administration or management (IBM, NetApp, PURE, Dell, or similar).
• Experience supporting compliance-driven or regulated environments.
• Prior experience leading storage teams in a multi-tenant or service provider environment.

• Performance Indicators
• Storage platform availability, performance, and capacity utilization
• Successful execution of migrations, upgrades, and lifecycle initiatives
• Incident resolution and escalation effectiveness
• Documentation quality and operational readiness
• Team engagement, development, and retention
• Customer satisfaction related to storage services