Manager of Revenue Operations & Sales Intelligence

Job Title: Manager of Revenue Operations & Sales Intelligence
Department: Marketing

Location: Chattanooga, TN 
Reports To: VP, Business Initiatives & Performance

Position Summary

KCH Transportation is seeking a Manager of Revenue Operations & Sales Intelligence to build and lead marketing as a revenue-driving function. This role translates commercial strategy into actionable sales enablement, competitive intelligence, and customer growth initiatives that directly impact the company’s ability to win and retain business.

This is a builder role, responsible for both defining strategy and executing high-impact initiatives. The position is fully embedded in KCH’s commercial operations, partnering closely with sales leadership, Business Performance, and operations to support pipeline management, account growth, and go-to-market execution.

Key Responsibilities

Sales Enablement & Competitive Intelligence

Build and maintain competitive intelligence programs delivering actionable market and competitor insights

Develop and manage sales materials (talk tracks, one-pagers, case studies) aligned to commercial priorities

Lead win/loss analysis and establish feedback loops to continuously improve sales effectiveness

Customer Growth & Retention

Design initiatives to grow revenue within existing accounts through cross-sell and upsell strategies

Develop QBR templates and customer-facing materials to support retention and expansion

Create structured communication strategies to maintain engagement and reinforce value

Carrier & Market Strategy

Partner with operations to support carrier recruitment and retention through targeted positioning and campaigns

Develop positioning strategies for priority verticals and own event/trade show planning with clear ROI

CRM & Revenue Infrastructure

Own CRM data quality, reporting standards, and overall data health

Manage and optimize marketing technology platforms (Salesforce, ZoomInfo, Constant Contact)

Commercial Support

Support pipeline and account review processes with accurate data and reporting

Execute marketing components of go-to-market initiatives

Support communication of commission structures and maintain reporting dashboards for commercial visibility

Leadership & Collaboration

Partner cross-functionally across sales, operations, and leadership to align marketing with revenue priorities

Manage and develop a Marketing Coordinator, expanding team capabilities over time

What This Role Is Not

This role does not include inbound lead generation, paid advertising, or social media management. The focus is on revenue enablement and commercial execution.

Qualifications

Bachelor’s degree in Marketing, Business, Communications, or related field

5–7 years of experience in marketing, sales enablement, or revenue operations in a B2B environment

Experience in logistics, freight brokerage, or supply chain preferred

Proven ability to build programs and processes from the ground up

Strong analytical, communication, and project management skills

Experience with CRM systems and marketing technology platforms

Prior leadership or team management experience preferred