Manager of L3 Tech Support Team

Confidential

Remote job permanent

Posted: January 30, 2026

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Quick Summary

As a L3 Support Team Manager at Syrve, you'll lead the highest level of technical support responsible for resolving the most complex product issues, ensuring system stability, and maintaining an exceptional support experience for our client.

Required Skills

Technical Support Team Leadership Software Systems APIs Databases Integration Communication Ticketing Tools Documentation Escalation Processes Knowledge Management Metrics

Job Description

About Syrve
Syrve is an all-in-one POS and restaurant management platform used by restaurants, bars, cafés, and hospitality businesses to streamline operations and improve efficiency. Designed for the fast-paced nature of the industry, Syrve helps teams work smarter and achieve stronger results through connected, high-performing technology.

About the Role

As a L3 Support Team Manager at Syrve, you’ll lead the highest level of technical support responsible for resolving the most complex product issues, ensuring system stability, and maintaining an exceptional support experience for our clients. This role blends technical expertise, communication, and leadership, giving you full ownership of high-impact escalations and cross-team collaboration.

If you enjoy solving challenging problems, communicating with both business and technical stakeholders, build clear escalation and communication processes, and leading a team that keeps mission-critical systems running smoothly — this role is a great fit.

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