Manager of Financial Crimes Operations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.

What you’ll do

As a manager, you’ll lead a group of Risk Operations Analysts who are focused on mitigating financial crime risks; these analysts conduct complex investigations and analysis on current and prospective Stripe users to ensure they meet all compliance, financial partner, and regulatory requirements.

Responsibilities

• Lead a team of high-performing Risk Operations Analysts

• Future proof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume

• Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale

• Maintain oversight of the team’s operational performance as it relates to Financial Crimes work streams, to ensure compliance with regulatory and financial partner expectations

• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance

• Define and manage core metrics, SLAs, and performance of the Financial Crimes team

• Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders

• Provide support to the business with the launch of products to ensure financial crime compliance requirements are met

• Understand the risk tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of direct management experience leading, mentoring, managing and developing teams

• Extensive financial crime or broader compliance experience

• Broad understanding of risks and control frameworks

• Strong operational background and a track-record of making data driven decisions; experience with capacity planning, workforce management, and process implementation

• A data-driven approach to problem solving with operational process and analytical skills

• Detailed oriented and organized with the ability to reprioritize tasks on a weekly basis

• Comfortable with navigating ambiguity and excited about creating innovative processes and solutions

• Experience building strong cross-functional partnerships with product and engineering teams, and influencing product roadmaps

• The ability and desire to challenge the status quo as a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them