Manager, Marketplace Operations

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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Revenue Operations Marketplace Strategy & Operations team is responsible for the design, implementation, and operation of Hyperscaler Marketplaces at Salesforce. We are seeking an experienced Manager to own the end-to-end execution of a Cloud Marketplace Operations team.

Hyperscaler Marketplaces are a top company priority and one of the primary drivers of growth for Salesforce. This role will be responsible for leading a team of Marketplace Operations Analysts primarily supporting the EMEA and APAC regions and helping scale our presence on AWS and Google Cloud Marketplaces.

Responsibilities

Marketplace Operations

• Manage the Private Offer lifecycle, including deal eligibility validation, Private Offer creation, sales support, and post-acceptance activities

• Act as the subject matter expert on complex billing scenarios

• Serve as the primary point of contact for Sales, Partnerships, Sales Operations, Revenue Recognition, Deal Desk, Legal, and other cross-functional partners on Marketplace questions

• Ensure operational rigor and extreme attention to detail across all Marketplace transactions

• Assist with customer questions about buying through Marketplace

• Partner with Finance to track disbursements, reconcile marketplace fees, and ensure accurate revenue recognition

Leadership & Team Management

• Lead and develop a team of Marketplace Operations Analysts and contractors responsible for day-to-day Marketplace operations

• Provide mentorship, coaching, and performance management to drive team excellence

• Build team capacity and scalability to support rapid growth

• Strategic Initiatives & Product Development

• Define and drive the future state for Marketplace tools, processes, and automation

• Lead feature prioritization, requirements gathering, UAT testing, and release management for Marketplace system enhancements

• Drive vision and strategy for expansion onto other public cloud Marketplaces

• Partner with technical teams to architect scalable solutions that align Marketplace operations with direct selling models

Process Excellence & Scaling

• Design and implement scalable processes to support deal volume growth 

• Develop and maintain process documentation, playbooks, and enablement materials

• Identify opportunities for automation and efficiency improvements to reduce manual work

• Manage geo-expansion initiatives and support for new currencies, transaction types, and billing models

Minimum Qualifications

• 7+ years of relevant experience in operations, business analysis, or related fields

• 2+ years of people management or team leadership experience

• Deep understanding of the Quote to Cash lifecycle

• Excellent problem-solving skills with a curious mindset and demonstrated ability for critical thinking

• Proven ability to manage multiple competing priorities in a fast-paced, high-growth environment

• Strong project management capabilities with experience leading cross-functional initiatives

• Exceptional written and verbal communication skills

• Ability to influence and build relationships across all levels of the organization

Preferred Qualifications

• Experience with Cloud Marketplaces (AWS, Azure, or Google Cloud Marketplace) strongly preferred

• Experience with CPQ or Order Management Systems

• Technical aptitude with experience in systems implementation and process automation

• Experience with Tackle.io or similar Marketplace API integration platforms

• Background in Sales Operations, Deal Desk, or Revenue Operations

• Experience managing strategic, high-value enterprise deals

• Familiarity with billing systems, revenue recognition, and financial operations

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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