Manager, Licensing Qualifications and Services

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

We offer a comprehensive health and dental plan

Work-life balance

Hybrid work environment (work from office/primary residence in BC)

Professional development

Equitable employment opportunities

The Opportunity

The Manager, Licensing Qualifications and Services assesses, monitors, and enhances departmental performance. In this role, they will analyze current practices, develop process improvements, and identify changes in workflows, structures, and teams to ensure continuous departmental performance. In addition, they will manage the development of licensing competency frameworks, exam blueprints, and educational resources for stakeholders. To ensure departmental performance, project implementation, and process development, they would use various skills, such as project design, leadership, process optimization, and management. This is a 22-month maternity leave cover position

Duties and Responsibilities

Ensure all licensing and examination processes addressing examination registrations, applications for first applications, reapplications, and amendments of licenses; standard corporate/partnership amalgamations and purchases reviews; requests for termination (cancellation) of licenses, and changes in authorizations to represent per legislations, Council rules, and other applicable regulations.

Contributes to departmental frameworks and audits to ensure that licensing processes are compliant and accurate.

Leads the mapping of licensing pathways and addresses implications of organizational changes across the different application streams.

Manages all licensing trends and forecast discussions and regularly reviews all licence application pathways to identify improvement areas.

Manages the development and implementation of competency frameworks and licensing education accreditation programs, including the development and provision of supporting materials. 

Manages the development of the examination blueprint. 

Supports the creation of education equivalency templates for licensing matters. 

Provide performance feedback to staff and foster their development. 

Refine course examination and licensing equivalency approaches. 

Communicate with the public and industry members on proper practices and governing requirements. 

Tracks all licensing agreements to ensure that services provided meet the terms defined in the contract.

Leads projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.

Coordinates internal and external resources to ensure that projects adhere to scope, schedule, and budget.

Executes department changes while communicating the implications of such changes to different stakeholders.

Participates in developing presentations and documents for new and returning applicants and other stakeholders on licence matters.

Reviews and updates the internal decision-making processes and training.

Maintains an understanding of and remains current on Council rules, licensing operations and practices, legislation, regulatory trends, and their implications.

Builds and maintains relationships with peers, other regulators, and agencies.

Monitors and addresses concerns raised by licensing teams.

Provides support when other managers in the department are unavailable.

Performs other duties as identified.

Qualifications and Experience

5 years’ experience in Insurance is required.

3 years’ experience in project and/or process management is required.

Experience in licensing/registration is an asset.

Management experience is desired.

Experience in training program curriculum, education accreditation or competency assessment.

Experience in a regulatory setting is an asset.

University degree or equivalent education and/or experience.

Proficiency in MS Office desktop applications (Word, Excel, PowerPoint).

Proficient in interpreting government legislation.

Skillset in critical thinking

Understanding of insurance and/or financial services concepts is required.

Minimum to Midpoint Salary Range: $120,022 - $150,028 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.