Manager, Learning & Development

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Manager of Learning and Development is responsible for leading a team of entry level to experienced professionals focused on designing and delivering information about ConnectWise suite of products using multiple media platforms, primarily through a custom Content Management Systems (CMS) and Learning Management Systems (LMS). This role supports the Education teams in both administrative and technical aspects of CMS by creating curriculum, deploying, and maintaining learning content.

Essential Duties and Responsibilities:

• Sets goals and objectives for team members for achievement of operational results

• Supervises support and/or professional level colleagues

• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders

• Leads and prioritizes the daily activities of the team

• Manages, mentors, and coaches to develop a collaborative and dynamic team

• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency

• Manages University content for ConnectWise suite of products in accordance with organizational policies and goals

• Assures that all courseware (how to videos, courses, blueprints, recorded webinars, etc.) are updated to support product releases

• Oversees all operational aspects of LMS

• Ensures all necessary internal process documentation is organized and functional for corresponding colleagues

• Supervises, onboards, and develops training for the University team and establishes career growth opportunities

• Ensures that University eLearning materials are aligned to company strategies and initiatives

• Ensures the continued use of appropriate technology to create and maintain effective, timely end-user instructional content for partners and colleagues

• Participates in occasional content definition and creation of partner-facing training

• Assists other departments with defining and creating eLearning content and materials for partners or colleagues

• Ensures that web-content meets established guidelines and organizational goal.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage projects and processes independently with limited supervision.

• Exceptional leadership and customer service skills

• Willingness to work in a team environment

• Strong organizational skills to give the team direction

• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events

• Excellent presentation and communication skills

• Ability to interact positively and openly with peers, subordinates, upper-management, and external business contacts

• Ability to translate market requirements and business objectives into changes in online content

• Strong project management, leadership, and team building skill

• Basic knowledge of CSS/HTML

• Understanding of search, SEO, and designing with web standards

• Strong analytical and problem-solving skills

• Ability to resolve, or coordinate the resolution, of complex problems in a flexible and logical manner

• Knowledge of learning and development best practices and instructional learning methodologies

• Strong knowledge and skills in graphic and multimedia design, production, and content authoring tools like Photoshop, Illustrator, Premier Pro, or Articulate

• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 4+ years of relevant experience

• 2+ years of managerial experience.

• Experience using CMS, Documentation Management System, LMS, and/or responsive web design

• Experience with learning technologies like Articulate, Captivate, Camtasia, or Lectora

• Experience in instructional design

• Preferred: Master’s degree in related field

Working Conditions:

• Onsite/Hybrid/Remote depending on location

• 0-10% travel may be required.

• With your consent, reference checks will be conducted prior to receiving an offer.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.