Manager, IT Systems

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Summary

The Manager, IT includes driving the communication and collaboration activities across the various IT Service towers in conjunction with Tekion business customers and Business Critical sites, to optimize IT operations. He or she will work with the latest and emerging technologies to deliver scalable, high performing, always available ITSM services around the world.

Roles & Responsibilities

• Hire, train, and develop a team of IT professionals.

• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.

• Establish and maintain a positive, productive relationship with operational partners and staff.

• Lead infrastructure builds in new facilities.

• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.

• Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).

• Develop and maintain policies, procedures, and processes.

• Oversee management of equipment and parts inventory.

• Create, manage, and support recognition and communication programs.

Qualifications & Educational Requirements

• Bachelor's degree or 4+ years relevant professional, industry experience.

• 5+ years of experience developing a team of technical professionals across multiple locations.

• Experience working with stakeholders to communicate issues while balancing business expectations.

• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).

• Experience working with network architecture and client server technology.

• Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams

• Experienced in making data-driven decisions.

• Established time management skills with the ability to direct multiple projects simultaneously.

• Experience in procurement, budgeting, forecasting, and asset management.

• Proven skills in leadership development and team building.

• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.

• Willingness and ability to travel up to 10% domestically within the United States

Sponsorship

• Please note that visa sponsorship is not available for this position.

Perks and Benefits

• Competitive compensation and generous stock options  

• 100% employer-paid top-of-the-line medical, dental and vision coverage 

• Great benefits including unlimited PTO, parental leave and free snacks and beverages 

• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  

• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper   

• Work on the latest and coolest technologies – everything is home-grown and built ground-up  

• A dynamic work environment with a strong sense of community and collaboration  

• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  

• Exciting opportunities for career growth and development  

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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