Manager, IT Services

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.

Vast is looking for a Manager, IT Services, reporting to the Senior Manager, IT, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.

This will be a full-time, exempt position located in our Long Beach location.

Responsibilities:

• Manage and mentor a team of support technicians to ensure high-quality technical support services

• Manage IT hardware procurement processes, including vendor selection, purchasing, and inventory management

• Develop and implement strategies to meet and exceed service level agreement (SLA) goals

• Monitor help desk ticketing system to ensure timely resolution of technical issues and escalations

• Collaborate with cross-functional teams to prioritize and address critical IT support needs

• Conduct performance evaluations and provide feedback to help desk team members

• Coordinate training sessions to enhance the technical skills of help desk staff

• Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables

• Stay updated on industry best practices and technologies to continuously improve help desk operations

Basic Qualifications:

• 2+ years in a management role within an IT help desk environment

• Strong project management skills with the ability to prioritize tasks and meet deadlines

Preferred Skills and Experience:

• Strong proficiency in basic networking protocols and infrastructure (Ethernet, TCP, IP, HTTP, DNS, ICMP, DNS, DHCP, IPv4, Routing, LAN/WAN)

• Strong operating systems' proficiency including Linux, Windows, and OSX

• Excellent communication, interpersonal, and leadership skills

• Ability to analyze complex technical issues and provide effective solutions

• Proficiency in using help desk ticketing systems and other IT support tools

• Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus

• Experience working with ITAR, NIST, FIPS, and FedRAMP compliant systems

Pay Range: California
$137,000—$194,000 USD

COMPENSATION AND BENEFITS

Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees.

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.