Manager, International IT Operations

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 26 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

Job Summary:
We are seeking an experienced International IT Operations Manager based in our India office to lead and manage our global IT operations outside the US. This role will be responsible for ensuring the reliability, security, and efficiency of our IT infrastructure and security services across multiple countries and regions.

Responsibilities::
• Strategic Leadership: Develop and implement IT strategies aligned with business objectives across all international offices.
• Team Management: Lead and mentor a diverse team of IT professionals located in various countries, ensuring cohesion and effective collaboration.
• Infrastructure Management: Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and telecommunications systems.
• Operational Efficiency: Streamline IT support processes and workflows to optimize efficiency and reduce operational costs.
• Security and Compliance: Ensure compliance with global IT security policies, standards, and regulations. Implement robust cybersecurity measures to protect company data and systems.
• Vendor Management: Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements are met.
• Budget Oversight: Develop and manage IT budgets for international operations, ensuring cost-effective utilization of resources.
• Risk Management: Identify and mitigate IT risks, including data breaches, system failures, and business continuity planning.
• Provide Tier 3/4 support for infrastructure and security-related incidents and escalations.
• Documentation: Maintain IT infrastructure and support process documentation and diagrams.

Skills and Qualifications::
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience (5+ years) in managing IT operations in a global or multinational environment.
• Strong leadership skills with the ability to motivate and manage geographically dispersed teams.
• In-depth knowledge of IT infrastructure & support, cybersecurity best practices, and emerging technologies.
• Proven experience with technologies in IaaS, SaaS, cloud (AWS, Azure, GCP) and network infrastructure.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels.
• Certification in ITIL, PMP, or relevant certifications is a plus.

Personal Attributes::
• Excellent analytical and problem-solving skills.
• Good interpersonal and communication skills.
• Able to handle and prioritize multiple tasks and projects.
• Strong documentation and reporting skills.
• Team-oriented and skilled in working within a collaborative and high-performance environment.

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

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