Manager, Infrastructure

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, and Paramus, NJ. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

If you're a seasoned infrastructure pro who thrives on wearing many hats — from network architecture and security to hardware deployments and team leadership — this one's built for you. As Manager of Infrastructure at Level99, you'll be the technical backbone behind an innovative entertainment brand, keeping our venues and support center running seamlessly across the country.

RESPONSIBILITIES:
• Network Administration: Design, implement, and maintain the organization’s network infrastructure, ensuring high availability, performance, and scalability across all venues.

• Network Security: Implement and manage security measures, conduct regular audits, develop security policies, and monitor EDR software to protect the network from unauthorized access and threats.

• Hardware & Server Management: Manage and stage network and server hardware at venue locations, oversee MDM solutions, coordinate equipment deployments, and perform server administration tasks.

• Operating Systems: Administer and maintain Windows, MacOS, Android, and Ubuntu operating systems across various devices, troubleshooting and resolving OS-related issues as needed.

• Team Leadership: Lead, mentor, and develop IT infrastructure team members, balancing hands-on technical work with project management and fostering a collaborative team environment.

• Vendor Management & Procurement: Establish vendor relationships, evaluate proposals, negotiate contracts, and lead IT procurement processes for hardware, software, and licenses.

MUST-HAVE SKILLS:
• Networking, security, network design, Linux, WiFi administration, virtualization, high availability architecture, SD-WAN

• Ability to work a flexible schedule based on business needs

• Travel to Level99 venue locations, as needed

• Must be available for on-call response to critical infrastructure incidents outside of normal business hours

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE:
• Relevant certifications (e.g., CISSP, CCNA, CompTIA Network+, CompTIA Security+, MCSA, MDM certification, etc.) are a plus.

• Experience in construction site environments, low voltage design in architectural drawings, commercial audio systems, and security camera system design and administration is a plus.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

• Are just a little bit obsessive about getting the details right the first time

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.