Manager I Technical Triage

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

PR246

Job Description

Technical Triage Managers are highly analytical and experienced with operations, operating efficiently, and driving team performance using their problem-solving skills to foresee obstacles and make strategic decisions. They are also excellent integrators who can clearly express complex ideas.

• Technical expertise – it’s essential for continuous improvement managers to have a firm understanding of the operations and leverage process improvement techniques to drive. 

• Organization skills – technical triage managers spearhead both the planning and implementation stages of multiple projects, initiative and daily operating efficiency.

• Leadership skills – more than supervisors, technical triage managers are coaches and company game-changers, inspiring other team members to give their best effort and setting the direction for many initiatives

• Analytical thinking – technical triage managers critically evaluate individual processes and projects, then synthesize their insights to arrive at a summary of overall organizational status

• Communication skills – being able to speak, listen, and write well is important, as technical triage managers often hold presentations, facilitate meetings and trainings, and create or utilize reports

• Ensure schedules are providing optimal forecasting,coverage, scheduling, and identifying new improvements (process, strategy, and Cx).

• Ensure the Technical Triage team is providing oversight and takes appropriate action to meet service levels while maximizing efficiency

• Develop and maintain short and long term forecast/capacity plans (NOC, SOC, TSO, CC)  and ensure sufficient staff is available during seasonal/peak periods. Adjusting resources to meet needs.

• Review and analyze the monthly, quarterly, and yearly Ops Performance Reports  to ensure proper planning, accurate requirements, workload identification, training gaps, and balancing.  

• Perform Workforce Management Analysis:  Turnover, new hire onboarding, rotations, career matrix, etc 

• Analyze Business Processes

• Monitor Progress

• Lead Activities

• Develop Strategies

Basic Requirements

• Minimum of a Bachelor’s degree or 5+ years of experience

Preferred Skills:

• Effective communication skills; verbal and writing.

• Ability to work with minimal direct/daily supervision.

• Ability to function effectively in the midst of ambiguity; proposing steps forward to provide clarity and direction.

#LI-AN1

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.