Manager - Housekeeping Janitorial & Laundry (MAS7)

Location

Qiddiya Workers Villages, Riyadh, Saudi Arabia

Position Summary

The Manager – Housekeeping, Janitorial & Laundry is responsible for the governance and operational performance of soft services delivery across accommodation units and communal areas within Qiddiya Workers Villages. The role ensures consistent cleaning standards, linen and laundry service performance, hygiene compliance, and resident satisfaction through effective contractor oversight, KPIs, and SOP enforcement.

Key Purpose of the Role

To ensure safe, hygienic, and high-quality living environments through consistent soft services delivery, performance management, and continuous improvement.

Key Responsibilities

· Lead soft services governance across Housekeeping, Janitorial, and Laundry operations.

· Manage service providers’ performance against contractual requirements, SOPs, and KPIs.

· Define and enforce cleaning standards, inspection regimes, and corrective action processes.

· Oversee linen lifecycle management, laundry capacity planning, and inventory control coordination.

· Coordinate with Facilities Management for access, maintenance issues, and readiness of units and public areas.

· Ensure hygiene, chemical handling, and staff competency compliance in coordination with HSE and Quality.

· Drive continuous improvement initiatives to optimize quality, productivity, and resident experience.

Key Deliverables & Accountabilities

· Consistent cleaning and hygiene standards achieved across all Workers Villages.

· Inspection reports, non-conformance tracking, and corrective action closure.

· Laundry service continuity and compliance with capacity and quality standards.

· Documented SOPs and training compliance for soft services teams.

· Monthly KPI dashboards and performance review minutes with service providers.

KPIs / Performance Metrics

· Resident satisfaction (cleanliness and laundry services).

· Inspection pass rate / audit score for cleaning standards.

· Response time for cleaning requests and corrective actions.

· Laundry turnaround time and service compliance rate.

· Non-conformance recurrence rate and closure performance.

Required Qualifications & Certifications

· Bachelor’s degree in a relevant field (Hospitality Management, Facilities Management, Business Administration, Supply Chain, or related).

· Professional certifications relevant to the role are preferred (e.g., PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.).

Experience Requirements

· Minimum 6 years of experience in housekeeping/soft services operations in large-scale accommodation or hospitality.

· At least 3 years in a managerial role overseeing multi-site or contractor-delivered services.

· Experience with hygiene standards, inspections, and performance management.

Technical & Professional Competencies

· Soft services operations governance (Housekeeping, Janitorial, Laundry).

· Inspection regimes, audit readiness, and documentation control.

· Contractor performance management and KPI governance.

· Resource planning, inventory/linen control coordination.

· Risk and compliance management for chemicals and hygiene.

Behavioral Competencies

· Leadership and accountability.

· Stakeholder engagement and collaboration.

· Decision-making under pressure.

· Integrity and professionalism.

· Continuous improvement mindset.

Authority & Decision-Making Limits

· Authorize service improvement actions and corrective measures within delegated authority.

· Recommend contractual remedial plans and escalations for repeated service failures.

· Escalate major hygiene risks or operational disruptions to senior leadership.

Interfaces

Internal: Senior Manager – Residential Services, Facilities Management, HSE, Quality, Security, Housing Services, PMO, and Workers Villages operations.

External: Soft services contractors, auditors/inspectors when required, and client representatives.

Health, Safety & Compliance Obligations

· Ensure full compliance with Qiddiya HSE policies and Saudi regulatory requirements.

· Promote a safety-first culture across teams and service providers.

· Ensure staff and contractors adhere to safety and quality standards.