Manager, Global Marketplace Operations

Ready to be a part of a game-changing team that thrives on defying the impossible?

About PCS Wireless:

Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective.

Today, PCS is a recognized global leader, powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA.

Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it!

Job Description:

The Manager, Global Marketplace Operations, will lead the operational development and execution of the company’s global online marketplace initiatives. This role is responsible for coordinating product listings, pricing alignment, inventory allocation, and fulfillment workflows across global digital marketplaces.

Acting as the operational owner of marketplace activities, this role partners closely with Commercial, Pricing, Operations, and Finance teams to ensure products are properly positioned, priced, and delivered efficiently to marketplace customers. The Manager will also establish scalable processes and documentation to support the company’s growth in global e-commerce channels.

Job Responsibilities:

Marketplace Operations Leadership

Lead the operational coordination of the company’s presence across global online marketplaces.

Manage the end-to-end workflow of product listings, pricing updates, inventory availability, and order fulfillment across platforms.

Ensure marketplace operations are aligned with commercial strategy and pricing guidelines.

Inventory & Fulfillment Coordination

Partner with Operations and warehouse teams to determine product allocation and shipment to marketplace fulfillment destinations.

Monitor inventory flow and fulfillment timelines to ensure operational efficiency and customer satisfaction.

Identify and resolve operational issues impacting marketplace fulfillment.

Pricing & Product Coordination

Collaborate with Pricing and Commercial teams to ensure marketplace pricing reflects approved strategies.

Support product assortment decisions and marketplace expansion initiatives.

Marketplace Performance Monitoring

Track marketplace performance metrics including order activity, inventory levels, and operational issues.

Develop reporting and dashboards that provide visibility into marketplace operations and performance.

Customer Experience & Self-Service

Oversee marketplace customer order tracking, issue resolution coordination, and operational support for customer inquiries.

Process Development & Documentation

Design and document standard operating procedures (SOPs) for marketplace operations.

Build scalable processes for managing product listings, fulfillment coordination, and marketplace workflows.

Cross-Functional Leadership

Serve as the central point of coordination between Commercial, Pricing, Operations, Finance, and Customer Support teams for marketplace initiatives.

Drive alignment across teams to support the company’s global digital commerce strategy.

Who You Are:

3–8 years of experience in e-commerce operations, marketplace management, digital commerce, or operational program management Required.

Bachelor’s degree in Business, Supply Chain, E-commerce, Operations, or related field Preferred.

Experience managing or operating online marketplaces and digital storefronts globally.

Strong operational mindset with experience coordinating across commercial and logistics functions.

Proven ability to build processes and document operational workflows.

Strong analytical, organizational, and project management skills.

Experience working in global or multi-regional environments preferred.

We Are Seeking People Who:

Act like owners.

Are continually raising the bar.

Are sincerely open-minded and willing to examine their strongest convictions with humility.

Nurture and embrace differing perspectives to make better decisions.

What's in it for You:

Competitive salary and performance-based incentives.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

Comprehensive benefits package.

We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.

In alignment with pay transparency requirements, the salary range for this role is $92,000 - $124,000 annually. Final compensation may vary based on factors such as experience and qualifications. PCS Wireless offers a robust benefits package designed to support the health, well-being, and financial security of our employees. Specific offerings may vary depending on role, start date, and employment type.