Manager, Global Accounts Receivable

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

Come be a part of the Global Accounting Operations team at Discord, where we oversee Accounts Payable, Accounts Receivable, Purchasing Operations, Expense and Corporate Credit Cards. The Global Accounts Receivable Manager will oversee the entire receivables process, ensuring accuracy, efficiency, and compliance with company policies. This role will manage and analyze Discord’s receivables, ensure timely collection, maintain accurate records, optimize the overall AR process, and maintain strong relationships with customers. Manage, mentor, and develop a team of AR analysis, providing coaching on technical skills, process optimization, and professional growth while fostering a collaborative and high-performing team culture. Within the Global Accounting Operations Team we pride ourselves on Delivering for Customers everyday which are our internal Discord team members and external Discord customers. We are looking to enhance our Accounts Receivable process within Oracle Fusion, working closely with our Revenue Accounting and Systems Teams to implement best practices and provide meaningful data.

What you'll be doing

• Manage Team: Lead and develop AR team members.

• Invoice Review: Review and validate invoices in Oracle Fusion to ensure accuracy and compliance with company policies and customer agreements.

• Process Optimization: Oversee and continuously improve AR processes, implementing best practices and streamlining workflows within Oracle Fusion for timely and accurate invoicing, collections, and reconciliations.

• Collections Strategy: Develop and enforce policies and procedures for effective collection, reducing DSO (Days Sales Outstanding) and minimizing outstanding balances.

• Customer Relations: Foster positive relationships with key customers, managing escalated inquiries and resolving billing disputes to maintain customer satisfaction.

• Reporting & Analysis: Prepare and present AR aging reports, collection metrics, and financial analyses to senior management, providing insights for informed decision-making.

• Compliance & Internal Controls: Ensure compliance with accounting regulations, company policies, and internal controls to safeguard financial data integrity.

• Collaboration: Work closely with Sales, Sales Operations, Tax and Revenue Accounting departments to address issues impacting accounts receivable and coordinate on credit policies.

• Month End Close: Conduct month end close tasks within Oracle Fusion and prepare month and quarter close reporting.

What you should have

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

• 5+ years of accounts receivable experience in the advertising space, with 2+ years of people management experience

• Salesforce experience

• Proficiency in accounting software (e.g., Oracle, SAP, NetSuite) and advanced Microsoft Excel skills

• Strong analytical, communication, and problem-solving skills

• Proven track record in process improvement and experience managing an AR team

• Ability to handle and prioritize multiple tasks to meet all deadlines

• Experience in a global multi legal entity environment

• Familiarity with Oracle Fusion ERP systems is a plus

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.

The US base salary range for this full-time position is $148,000 to $166,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

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