Manager, General Administration

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 
 

Role

We are hiring for a Manager, General Administration for our Bangalore office.

What You Will Do

• Manage and maintain building systems: BMS, LMS, HVAC, electrical (including UPS), plumbing, fire safety, etc. with cooperating with IT stakeholders.

• Conduct regular inspections and preventive maintenance (PPM).

• Respond to breakdowns and coordinate repairs with stakeholders.

• Ensure compliance with safety & Fire regulations and technical standards.

• Manage contractors and service providers for technical systems.

• Maintain documentation and service records.

• Oversee daily operation: cleaning, security, pantry (Food & Beverage), events support, parking, pest control, landscaping, and waste management.

• Plan and coordinate installation, refurbishments, and space allocation.

• Inventory and asset management.

• Manage service contracts and vendor performance.

• Coordinate front desk, mailroom, and concierge services.

• Monitor service quality and conduct regular audits.

• Handle complaints and service improvement initiatives.

• Track Opex & Capex budget management.

• Lead reporting: daily/weekly/monthly reports.

• Ensure high standards of hygiene, safety, and customer satisfaction.

Basic Qualifications

• 10+ Years for relevant experience in managing and maintaining building systems

• Ability to solve problems through creative thinking and partnerships with other teams

• Team management experience

Preferred Qualification

• Relevant experience IT/Corporate set up

• Effective communication skills

Details to consider

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/