Manager, Fund Operations

Manager, Fund Operations

About Pier 4 

At Pier 4 we're not just hiring we're building something great! We are looking for individuals who want to be part of our exciting journey. Pier 4 is a Real Estate Investment Trust focused on acquisition of multi‐family residential properties. The Trust’s portfolio currently spreads across three provinces and is driven by a passion for real estate, compounded with years of industry experience. We have been recognized by the Globe & Mail Report on Business as one of Canada’s Top Growing Companies in 2024 & 2025.

We offer a total compensation and benefits package to help with your needs today and build for your future. Pier 4 values diversity and is committed to equal opportunity. At Pier 4, success is about more than having a healthy bottom line, and we are committed to making Pier 4 an amazing and unique place to work for each member of our team. We are a certified Great Place to Work®.

Position Overview

The Manager, Fund Operations is responsible for the management of the day-to-day operations of the funds including: settlements, redemptions, distributions, commission payments, trailer fees and process improvements across the Fund Operations team. Working with internal and external stakeholders to develop and enhance operations in order to measure success against established goals.

Accountable for the service and administration of all funds. The manager must have a strong compliance background and deep understanding of the financial services industry to ensure compliant processes are being followed. The Manager Fund Operations will build and lead a team. Coaching and providing career development while being an ambassador of the Pier 4 culture anchored in Professionalism, Integrity, Excellence and Respect.

The fund operations team also ensures the precision and integrity of our investor data and produces the requisite financial reports and tax documentation for our investors.  This team  maintains our governance standards, guaranteeing compliance with regulatory requirements and performing data reconciliations.

Key Responsibilities

Settlements of trades

Portfolio reconciliation

Facilitate and manage the monthly closings of new investors

Facilitate and manage all aspects of the monthly distribution process

Liaise with Advisors, Dealing Representatives and Legal Counsel

Understanding fund operational policies and procedures

Suggest improvements to operational processes

Implement improved processes

Coordinate and update all investor facing material and distribute in a timely manner

Project management

Ensure staff members are achieving desired service levels and taking corrective action, as needed.

Foster a work environment that values people and encourages participation, creativity, learning and accountability

Ensure employees are equipped with the knowledge, training, experience, tools and technology needed to achieve the required business results

Hiring, training, coaching, and leading the operations team

Identify, develop and maintain opportunities for process and system improvements and manage process and system improvement projects where appropriate

Requirements

Problem solving, analytical and decision making skills

Ability to address issues and skill to motivate and execute operationally

Advisor relationship skills and a client centric mindset

Team building skills 

Demonstrated ability to find service and efficiency opportunities

Superior time management skills

Ability to influence change and build relationships

Proficiency with data analysis to identify insights and trends

Sound coaching and performance management skills

Commitment to ongoing personal and professional development

Work experience

3 - 5 years industry experience

Experience as an operational leader

CSC or IFIC a strong asset