Manager, Fraud Investigations

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

We are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence.

The Manager, Fraud Investigations will be responsible for overseeing Fraud Investigators and Fraud Specialists that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent Member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain.

What You’ll Do:

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Manage team of Investigators and Fraud Specialists to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases

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Provides ongoing mentoring, coaching, and counseling to Fraud Specialists and Investigators to drive production and quality goal achievement

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Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership

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Collaborate with Senior Management related to ongoing projects to further enhance process improvements

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Lead and coach Fraud Specialists and Investigators on productivity while driving accountability and efficacy

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Develop and implement SOPs for new processes

What You’ll Need:

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5-8 years of fraud experience

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Minimum of 4+ manager leadership experience

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Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability

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Subject matter expert for Fraud Prevention and Investigation – including process, processes, controls, and KPIs

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Demonstrate ability to lead, coach and mentor teams

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Knowledge of banking compliance trends, rules, and regulations

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Excellent organizational skills

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Excellent written and verbal communication and presentation skills

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Analytical and problem-solving skills

Nice to Haves:

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A CFE or similar industry designation

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.