Manager, Field Operations - Spark

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role:

Once a Spark is deployed, it must stay up. We are seeking a Manager, Field Ops to build the operational capability for maintaining a geodiverse fleet of high-density Spark AI data centers. You are the leader who ensures that our assets perform with Tier 3 reliability.

What You'll Be Working On:

I. Fleet Operations & Uptime

• Availability Management: Accountable for "Uptime" and "Time to Repair" metrics across the Spark fleet. Develop the “playbook” and SOPs to ensure that each Spark unit is deployed, powered & commissioned successfully.

• Maintenance Scheduling: Create and own the maintenance and SOPs playbook of deployed Spark units. Develop and oversee preventative maintenance for electrical distribution, HVAC, and fire suppression systems.

• SLA Enforcement: Ensure our managed services customers receive the reliability and performance guaranteed in our service agreements.

• DIG & Spark Interface: Act as the Spark field operations interface with Crusoe’s DIG team, to incorporate DIG best practices and standardize Spark operations and drive alignment with DIG to simplify operations and maintenance protocols across Spark deployments.

II. Liquid Cooling Maintenance Transition

• Standard Ops: Lead, and standardize the operational playbook for all air-cooled Spark units to ensure up time and meet Cloud/Product team SLA requirements.

• CDU/DLC Ops: Lead the operational readiness for maintaining liquid-cooled infrastructure (CDUs, cooling loops, leak detection).

• Technical Training: Standardize the training protocols for field technicians to handle next-gen Spark units and GPU clusters.

III. Logistics & Safety SOPs

• Sparing Strategy: Build a standardized logistics plan for critical spares to ensure 4-hour response times at remote sites.

• Staffing Strategy: Build a standardized staffing strategy for maintaining, operating and addressing SLA needs for 4-hour response times at remote sites.

• Mountaineer Safety: Implement rigorous OSHA and LOTO (Lockout-Tagout) protocols across all field work to ensure a zero-incident culture.

What You'll Bring to the Team:

• Mission Critical Leadership: 10+ years of experience in data center operations or high-stakes field services.

• Technical Troubleshooting: Hands-on expertise with industrial equipment (UPS, transformers) and a clear roadmap for maintaining liquid-cooled (DLC) systems.

• Remote Fleet Management: Experience managing "lights-out" or unmanned facilities across a broad geographic footprint.

• Sourcing & Logistics: Ability to build a global sparing strategy; you know what needs to be in a "crash kit" to hit a 4-hour SLA.

• Safety Mastery: Expert knowledge of OSHA standards and LOTO protocols for high-voltage and mission-critical systems.

• Process Discipline: A gift for writing clear, actionable SOPs and Emergency Operating Procedures (EOPs) that ensure "Mountaineer" level safety.

Benefits:

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts

• Paid Parental Leave

• Paid life insurance, short-term and long-term disability

• Teladoc

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $300/month

Compensation Range

Compensation will be paid in the range of up to $140,250 - $170,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.