Manager, Data and Insights

About the Internet Society

The Internet Society (ISOC) supports and promotes the development of the Internet as a global technical infrastructure, a resource to enrich people’s lives, and a force for good in society. Our work aligns with our goals for the Internet to be open, globally connected, secure, and trustworthy. We seek collaboration with all who share these goals.

Together, we focus on building and supporting the communities that make the Internet work; advancing the development and application of Internet infrastructure, technologies, and open standards; and advocating for policy that is consistent with our view of the Internet.

About the Position

The Manager of Data & Insights will play a key role in shaping and executing data strategies that drive impact across the Internet Society and the Internet Society Foundation. This is a hands-on, builder role and is ideal for someone who thrives in dynamic, global environments and enjoys creating solutions from the ground up. You’ll help design intuitive systems, ensure data integrity, and deliver actionable insights that inform strategic decisions.

We’re looking for someone who is innovative, resourceful, and excited to work in a mission-driven organization that values agility and collaboration.

Location

Remote

Essential Duties and Responsibilities

Data Management & Systems Building

Design and refine data collection processes that balance rigor with usability in fast-changing contexts.

Implement and maintain the Impact Measurement Framework, ensuring data is captured effectively across programs.

Build and improve systems that enhance data accessibility and user experience for staff.

Conduct regular data quality checks and resolve discrepancies in partnership with program teams.

Document processes and maintain clear guidelines for staff adoption.

Collaborate with Technology Systems and Support teams to align data strategies with tech solutions.

Reporting & Insights

Develop dashboards and reports that provide actionable insights for leadership and program teams.

Translate complex data into clear, compelling narratives for decision-making and strategic planning.

Prepare data for Board reports, leadership updates, and other high-level communications.

Innovation & Continuous Improvement

Identify opportunities to streamline and scale data processes as the organization grows.

Experiment with new tools and approaches to improve efficiency and impact.

Support change management initiatives to foster a culture of data-driven decision-making.

Deliver training and create user-friendly guides to help staff adopt new systems.

Other duties as assigned

Desired Qualifications

Bachelor’s degree with 5 to 7 years of experience in data management, analysis, or business intelligence.

Proven ability to build and optimize data systems in startup, social enterprise, or lean organizational settings.

Proficiency in data visualization tools (e.g., Tableau, Power BI) and familiarity with CRM or data platforms.

Strong understanding of data governance and reporting best practices.

Excellent communication skills to convey technical insights to non-technical audiences.

Highly adaptable, with a problem-solving mindset and ability to thrive in ambiguity.

Collaborative approach and experience working across globally distributed teams.

Multilingual skills are a plus.

Preferred Experience & Attributes

Background in NGOs, tech-for-good, or social impact organizations.

Experience with change management and process improvement.

Comfort with remote-first work and asynchronous collaboration.

Location: Candidates outside the U.S.—particularly in Europe, Africa, or Asia—are strongly encouraged to apply.

Flexibility to work across time zones; some travel may be required.

Commitment to ISOC’s mission, vision, and values.

What You'll Love About Us

Make an Impact. We have an exciting vision and mission to bring the internet to everyone!

Great Company Culture. We are a global team and live our values of collaboration, inclusion, respect, people and passion in all of our HR programs including our new recognition program!

Holiday/Vacation. Generous paid time off and paid public holidays.

Benefits. Based on local in-country guidelines.

Give back. Get paid to volunteer in your community!

Professional Development and Educational Benefits. Annual company contribution towards professional development or higher education.

Flexible Work Models. Flexible work-from-home.

Compensation and benefits for this position will be paid in local currency and based on the country and geographic location’s local salary and benefits market data for the position. Exact pay will be based on factors including but not limited to relevant qualifications, experience, geographic location, education, business and organizational needs. 

The Internet Society is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, sexual orientation, color or any other protected class. Compensation and benefit package for this position will be competitively commensurate with the successful applicant’s qualifications.  Applications will be evaluated until the position has been filled. The list of applicants will not be posted publicly and will be reviewed in confidence by members of the evaluation committee.