Manager (Data & AI) Data Management & Governance

Overview:
WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
In this position you will be responsible for overseeing data management & analytics, reporting and machine learning projects and ensuring that insights are leveraged to drive business decisions. The role ensures the quality, integrity, and governance of data assets within SITA Global Services by establishing and maintaining data standards, policies, and processes in cooperation with Corporate data strategy and Information System Teams.

The manager defines data governance and rules, ensures compliance, and is accountable for the organization's data. Additionally, this role involves leading and developing team members, driving performance, fostering growth, and aligning team efforts with organizational goals while ensuring effective communication
KEY RESPONSIBILITIES

Data Analytics

Ensure data-driven insights are effectively communicated and used in decision-making.
Manage data engineering and development of dashboards, analytics and ML/AI.
Coordinate with business units to identify key performance indicators (KPIs) and establish tracking methods.
Support teams by providing timely insights and recommendations based on data analysis.

Technical Leadership

Co-Develop and Drive end-to-end technical architecture and data platform strategy.
Lead cross-functional engineering teams for a scalable and purpose fit data platform.
Oversee implementation quality and risk management by establishing solution review gates, performance benchmarks, cost-optimization practices
Act as senior technical stakeholder and escalation point—collaborating with product owners, service operations leadership, and vendors to remove technical blockers, drive architectural decisions, and ensure the platform delivers measurable business outcomes.

Data Governance

Co-define and enforce data governance policies to ensure data quality and compliance.
Establishes and enforces data procedures and data governance frameworks.
Work across Information Systems & SITA Global Services Teams and in collaboration with stakeholders to align data practices with organizational standards.
Co-define data ownership across SITA Global Services and align stakeholders with different roles and responsibilities.
Oversee data lifecycle management and accountability for data within their domain.
Provide final authority on data definitions, classifications, and access permissions.

Engagement Management

Stakeholder engagement across SITA units to ensure needs are met.
Provide regular updates to stakeholders on demand trends and forecasts.
Liaises with Scrum Masters to ensure demand is communicated and prioritized with teams
Regular exchange with management to ensure activities are aligned to SITA goals and the team is represented.

People Management

Provide direction and leadership to the team, aligning their efforts with organizational goals.
Monitor, assess, and provide feedback on individual and team performance, ensuring goals are met.
Identify and foster growth opportunities for team members, supporting their professional development.
Foster a positive work environment by engaging and motivating the team, to support people growth and development.
Address and resolve conflicts within the team in a fair and constructive manner.
Participate in the hiring process, ensuring the right talent is brought into the team.
Provide timely and constructive feedback and recognize contributions and achievements, including developing Performance Improvement Plans.
Act as a role model of SITA values and adherence to organizational policies, ethics, and relevant regulations (i.e., timesheets properly tracked for P&L effect, and vacation planning)
Lead and support the team through change, providing guidance and minimizing disruptions.
Ensure clear, transparent communication between the team and other stakeholders, promoting collaboration and alignment.
Qualifications:
EXPERIENCE
Minimum of 8-10 years of experience in IT/data analytics or equivalent work experience in a relevant environment.
SKILLS

Technical skills

Data Management & Governance
Data Integration (eg. ETL Tools)
Database & Big Data Management
Data Security & Privacy
BI & DA Tools (incl. Visualization)
Data Science (eg. Python, R, Machine Learning/AI)

Functional skills

Problem Solving
Project Management
Leadership & Talent Development
Stakeholder Management
Compliance & Risk Management
EDUCATION & QUALIFICATIONS
Degree in technical discipline (e.g. Computer Science, Engineering, Mathematics, etc.) and sufficient work experience to demonstrate proficiency at this level.
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.