Manager - Customs Brokerage

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Expeditors Ho Chi Minh City is recruiting Manager - Customs Brokerage as below:

Summary Description: To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

• Ensure all classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Make two face-to-face (F2F) calls per week for retention and sales
• Maintain a positive relationship with the Compliance Manager and support all compliance efforts and trainings.
• Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.
• Audit of files in accordance to Authorized Economic Operator (AEO) if any
• Follow up on refunds with customs authorities.
• Management of customs system
• Send client report requests through the available database (expo request, expo reporting)
• Provide content for customer reviews – duty/vat,
• Be open to implementing new system changes and enhancements into your department. 
• Review and conduct staff appraisals and one-to-one meeting timely in line with the 3+1 Initiative
• Assist supervisor and key staff with goal setting and monitoring development.

• College degree and above or equivalent qualifications.
• At least 3-year experience in customs clearance and management/leadership experiences.
• Well-rounded knowledge of the customs tariff, customs system, and regulations
• Possession of a customs broker license is an advantage.
• Strong global Logistics Industry knowledge
• Good PC skills including MS Word and Excel.
• Good English reading & speaking, understand cargo-related documents in English.
• Experience in handling various import/export customs formalities.
• Customer service skills and interpersonal skills are required.
• Able to work well in team, under high pressure and tight deadline.
• Good problem-solving skills.

Our working conditions

Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Behaviours:

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Package: Expeditors offers excellent benefits

• Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
• Annual Leave
• Health Plan: Medical Package
•  Accident Insurance
• Social, Health and Unemployment Insurance
• Mobile phone allowance, company car, Grab account,
• Training and Personnel Development Program

All your information will be kept confidential according to Company guidelines.