Manager, Customer Success (Talent Solutions)

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

The Customer Success team are trusted advisers to our customers with a core focus on helping customers realize value with their LinkedIn solutions. LinkedIn Talent Solutions empowers HR teams globally to hire, nurture and grow their talent teams by connecting our intelligence of the world of work and professionals to companies’ hiring and learning goals. 

    

As a people manager, you will oversee a dynamic group of high-performing Customer Success Managers (CSM) dedicated to delivering exceptional post-sale implementation and advisory services for clients in China in their export business strategy. You will play a crucial role in executing our strategy to enhance customer engagement and drive the adoption of LinkedIn Talent Solutions.   

    

Your responsibilities will include leading and mentoring your team to ensure effective implementation and advisory services, maximizing client satisfaction and value realization from LinkedIn Talent Solutions. You will develop and execute strategies that drive customer engagement and the adoption of our offerings through consulting and educational services. Close collaboration with sales and internal stakeholders, including product teams, project managers, and service delivery teams, will be essential to align customer needs with our solutions.   

The position can be based in Beijing or Shanghai. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

Responsibilities:   

• Lead a team of CSMs in delivering post-sale consultative services, ensuring strong customer outcomes and success across our Talent Solutions business. 
• Hire, develop, and retain top talent through structured onboarding, quarterly career conversations, and proactive skill development using tools available. 
• Provide consistent, data-driven coaching in 1:1s, connecting actions to outcomes and reinforcing operational rigor (e.g., CRM accuracy, renewal health, and scorecard pacing). 
• Partner closely with sales and cross functional leaders in prioritizing key initiatives to maximize customer success and support business goals.    
• Develop and execute plans to achieve activity & product adoption metrics, increase renewal health, and reduce churn through targeted forecasting and risk mitigation strategies. 
• Leverage internal tools to identify churn risks, surface product feedback and success stories, and enable structured, insight-driven customer strategies. 
• Serve as a thought partner in Account Team planning and Sales Forecast meetings, contributing metric-backed insights that support business growth and forecast accuracy. 
• Communicate and synthesize key updates from leadership to enable team clarity and aligned execution. 
• Champion diversity, inclusion, and belonging while inspiring change, connecting evolving priorities to team purpose and impact. 

Basic Qualifications:   

• 8+ years of overall experience in Customer Success, Account Manager, Consulting Manager, or similar role within the SaaS space along with People Management within a similar region   
• Business fluency in English and Mandarin (written and verbal) due to client needs 

Preferred Qualifications:   

• Experience in the SAAS/HR industry is preferred.   
• Excellent organization, project management, and time management skills   
• Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint   
• Is well versed with basic principles of diversity, inclusion and allyship and is keen to be a lifelong learner in this area.   
• Self-starter and purpose-driven, thriving in a fast-paced and demanding environment.   
• Strong ability to derive insight from data and build actionable strategies based on analysis.   
• Excellent consulting, discovery, listening, and communication skills, demonstrated by the ability to establish working relationships at all levels at the client side, including C-level.      
• Excellent verbal and written communication skills.   
• Demonstrates creativity and innovation in approaching problems and can rally teams behind solving complex problems and managing key projects to move the business forward.   
• Excellent analytical, problem-solving, and decision-making skills, applied with a solution-focused attitude.   

Suggested Skills:   

• Talent Management   
• Problem Solving   
• Cross Functional Collaboration   
• Stakeholder Management   
• Strategic Thinking   

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