Manager, Customer Success (Fixed-term contract)

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Manager, Customer Success to lead a team of Customer Success Managers responsible for driving retention and product adoption across our customer base. This is a 9-month fixed-term contract (June 2026 – March 2027).

In this role, you’ll combine people leadership, customer strategy, and operational rigour to help your team deliver measurable value to customers while achieving key outcomes such as gross retention and product adoption.

You’ll partner closely with Account Management, Professional Services, Support, Product, and Revenue Operations to ensure customers see Greenhouse as a strategic partner in achieving their hiring goals.

Who will love this job

• An inclusive leader - you intentionally build high-performing, diverse teams and foster an environment where people from all backgrounds can succeed.

• A coach - you enjoy developing others through regular feedback, clear expectations, and hands-on support.

• A data-minded operator - you’re comfortable setting targets, interpreting performance data, and using insights to improve team outcomes.

• A cross-functional collaborator - you thrive working with Sales, ProServ, Support, and Product to solve complex customer challenges.

• A strategic problem solver - you can zoom out to define vision and priorities, then translate them into clear plans your team can execute against.

What you’ll do

• Lead, mentor, and develop a team of Customer Success Managers through regular 1:1s, coaching, and career development support

• Set clear expectations around performance, behaviors, and outcomes while facilitating regular reviews of renewals and pipelines

• Define and track team KPIs such as GRR, customer success plans, value-realization, and customer engagement

• Oversee the team’s book of business to ensure renewals are proactively managed and at-risk accounts have mitigation strategies

• Partner with Account Management, Professional Services, Support, and Product to deliver a cohesive customer experience and provide feedback loops on customer trends

• Collaborate with Enablement and Operations to improve CS playbooks, tooling, workflows, and reporting

• Iterate on Customer Success processes including segmentation, coverage models, and engagement cadences

• Ensure systems like CRM and CS platforms are used consistently to support forecasting and visibility

• Contribute to planning cycles including capacity planning, territory assignments, and headcount forecasting

• Additional projects and responsibilities as business needs require

You should have

• Experience leading Customer Success teams in a B2B SaaS environment

• Strong commercial and product acumen with the ability to connect customer outcomes to product capabilities

• Proficiency using data and dashboards to manage performance and drive action

• Excellent communication and stakeholder management skills with the ability to influence senior leaders

• Strong organization and program management skills in fast-moving environments

• A passion for structured hiring, inclusive practices, and building equitable teams

• Experience with CS platforms (Gainsight, ChurnZero, etc.), a plus

• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role.

Greenhouse provides a variety of benefits to employees, including medical, dental, life and disability insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

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Who we are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected].

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.