Manager, Customer Success and Portfolio Optimization, Small and Medium Enterprises

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Success and Portfolio Optimization, Small and Medium Enterprises

Overview
The Asia Pacific Small and Medium Enterprises (SME) team is seeking a Manager, Customer Success and Portfolio Optimization to support the growth, performance, and operational excellence of our SME product portfolio across the region.

Responsibilities
• Manage overall product performance, including tracking results, analyzing trends, overseeing change control processes, and maintaining strong vendor and partner relationships.
• Work closely with internal teams, customers, and external partners to refine product strategies and identify enhancements across existing offerings.
• Drive Go To Market initiatives and programs designed to increase card issuance and strengthen adoption in both established and emerging markets.
• Lead the full product innovation and optimization lifecycle—idea generation, concept validation, business case development, and financial modeling as needed.
• Execute business plans that elevate the value, relevance, and profitability of Mastercard acceptance within the SME segment.
• Support the development and activation of product marketing strategies and coordinate promotional, advertising, and sales initiatives to achieve business goals.

All About You
• Bachelor’s degree in Business or related field, or equivalent professional experience.
• Strong background in product development, business/market/financial analysis, and project management.
• Proven ability to collaborate effectively with cross functional teams, customers, and external business partners.
• Strong business acumen with a track record of delivering solutions that drive measurable customer and business impact.
• Self driven, results oriented, and successful in team based environments.
• Willingness to travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.