Manager, Customer Success

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Manager, Customer Success who will lead a frontline team of CSMs who own and manage the local book of business. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Manager, Customer Success your key area of responsibility will be enabling and coaching CSMs to drive measurable customer outcomes, best-in-class customer experience, and strong revenue retention and growth across the region. You will need to work closely with Sales, Operations, Support, Product, and Finance to align on customer strategies, remove roadblocks, and deliver a consistent, high-quality customer experience.

To be successful in this role you will be a multilingual Customer Success people leader with a growth mindset, openness to feedback, and a proactive, structured “can‑do” approach in a fast‑moving environment. In addition, the successful candidate will have strong commercial and analytical acumen with excellent coaching and stakeholder management skills, enabling a frontline CSM team to consistently deliver results.

How you'll make an impact:

• Lead and develop CSM team by setting clear expectations, coaching on best practices, conducting regular 1:1s, and driving a culture of accountability, collaboration, and continuous improvement.

• Own assigned book of business and drive Customer Success team’s performance outcomes by managing the portfolio’s health, renewals, and expansion, ensuring the team meets or exceeds targets for retention, adoption, and customer satisfaction.

• Drive operational excellence by implementing and refining standardized Customer Success processes, playbooks, and cadences (e.g., essentials, risk management, revenue growth) across the region.

• Monitor book of business health and risk at scale using AI, data, dashboards, and health scores to prioritize team activities, proactively address churn risks, and ensure timely interventions.

• Oversee renewals and commercial motions by guiding the team on renewal strategy, deal structuring, and growth opportunities (upsell/cross-sell), in close partnership with Sales and other commercial stakeholders.

• Act as the primary escalation point for complex or high-impact customer situations in the country/region, supporting CSMs in resolving issues and ensuring a positive customer outcome.

• Partner cross-functionally and build relationships with Sales, Operations, Support, Product, and Finance to align on customer strategies, remove roadblocks, and deliver a consistent, high-quality customer experience.

• Ensure strong communication and reporting by maintaining clear visibility into pipeline, risks, and performance metrics, and regularly reporting regional Customer Success results, insights, and forecasts to leadership.

• Drive talent management and hiring by participating in recruiting, onboarding, and developing CSMs, identifying skill gaps, and creating development plans to build future CS leaders.

• Champion the voice of the customer for the region, synthesizing frontline feedback and trends to influence product roadmap, process improvements, and overall Customer Success strategy.

What you'll bring to this role:

• Several years of experience in B2B Customer Success, Account Management, or post-sales roles, ideally within SaaS, IoT, or Telematics environments.

• Proven experience in people management, specifically leading and developing a Customer Success or commercial account-facing team.

• Demonstrated track record of driving key performance metrics such as NRR/GRR, CSAT, and churn reduction across SMB or mid-market portfolios.

• Deep understanding of Customer Success best practices, including onboarding, success planning, EBRs/QBRs, and risk management.

• Technical proficiency with CRM and CS tools such as Salesforce or Gainsight, with the ability to use data and dashboards to drive team decisions.

• Excellent written and verbal communication skills in English and the local/regional language relevant to the assigned book of business.

• Bachelor’s degree in Business, Management, or a related field, or equivalent relevant professional experience.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.