Manager, Cross Border Solutioning, Visa Direct Asia Pacific

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

The Visa Direct Product and Solutions team is responsible for leading Visa’s efforts to support all channels and extend payouts “beyond the card”. Building on Visa Direct’s market leading platform, the Visa Direct service enables corporates, governments, banks. Fintechs, etc., unprecedented options to send payments to consumers and small business around the world.

What a Manager, Cross Border Solutioning does at Visa:

As a Manager in the Product and Solutions team, you will drive critical growth initiatives on product commercialization, client solutioning and manage go to market program launches that scales the Visa Direct business with bank and remitter clients in the Asia Pacific (AP) region.

You will be responsible for working collaboratively with front line sales and account executives, client solutioning team in the hub and in-country Visa Direct team members. 

You will need to:

• Consult with clients, partners and prospects to design solutions that accelerate adoption of Visa Direct
• Support segment and sales leads for Cross Border, to sell Visa Direct products to banks, remittance platforms, digital partners, etc.
• Provide business and technical solutions for new use-cases penetrating target markets, by assessing market/client/prospect needs, reviewing ecosystem readiness, collaboration with regional, global, and cross-border product and commercialization teams
• Enable solutions by working with cross-functional stakeholders including Legal, Finance, Client Services and Implementations (CS), Risk, Compliance, AML, and other product teams across Visa
• As product and industry SME, support client’s go-to-market launches with advisory for end-to-end solutioning such as digital user journeys, treasury and back-office and launch strategy
• Monitor business enhancement releases and other product related changes and be a focal point of contact for the AP region
• Represent voice of the client within the product roadmap and work closely with product development teams to ensure readiness in implementing new solutions
• Continuously develop understanding of market trends, competition, client needs/requirements and distill insights to provide perspectives to the team that will help in shaping Visa Direct product strategy, new features, and capability development to ensure product competitiveness and future proofing

Projects you will be a part of:

The team is responsible for the sales support, commercialization and solutioning of a suite of solutions such as Visa Direct domestic and cross border payments. These are all payment services that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate fund transfers or disbursements to accounts around the world using push payment technology. Money Movement consumer and business applications include account funding (top-ups), person to person (P2P) transfer, person to micro-business transfer (e.g. payments to landscaper), cross border remittance and funds disbursements (e.g., marketplace seller pay outs, insurance claim disbursements, acquirer merchant settlement). 

This role is based out of Singapore Hub and supports Asia Pacific markets. The role will report to the Regional Head of Commercialization and Solutioning for Visa Direct.

Why this is important to Visa

The role will be accountable for product solutions and program launches for cross-border use cases. Working within the organization for timely solution launches, the role holder will lead engagements with senior client stakeholders for various cross border money movement opportunities. The individual will plan, think through to develop, and support commercialization of the Visa Direct cross border capability with internal and external partners.

To be successful in this role, you will need a range of professional and technical skills. The ideal candidate will be a structured, analytical thinker with excellent communication skills and a strong interest in how products are developed and delivered. The individual will enjoy variety and collaborating with people, and is thoughtful, curious as well as analytical with a desire to make an impact. Importantly, the role holder is client-centric and oriented around finding solutions to complex problems.

• Minimum 8 years of work experience in payments, banking or payment processing, having performed product management, or solutioning roles.
• Experience in developing a cross border payment flows business within Asia Pacific region, e.g. with personal remittances or corporate and treasury payouts  
• Skilled at client conversations and can clearly articulate technical solutions
• Ability to explain complex business and technical concepts to broad audiences in an approachable way.
• Understanding of API and service-oriented architecture
• Organizational and leadership abilities to influence, negotiate and drive results
• Embrace change and ambiguity in an ecosystem that is rapidly evolving
• Consultative product solutions experience within an enterprise or financial services environment
• Knowledge of regional market, competitive landscape, and related dynamics
• Ability to think creatively to solve problems with customer at the center

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.