Manager, Clinical Training & Onboarding

As the "Air Traffic Controller" of our clinical onboarding and training ecosystem, you will lead the team responsible for the end-to-end readiness of a ~1,500-person clinical workforce. You are an operational architect who moves beyond day-to-day delivery to focus on Governance, Capacity Planning, and Scalability. You will manage a cross-functional team serving as the primary influencer with business stakeholders and cultivate strategic alliances across the organization to turn training from a standalone department into an integrated business partner that anticipates needs and scales in lockstep with company growth.Your success is measured by one goal: achieving "Speed to Proficiency" through data-driven decisions and high-leverage technology.

Key Responsibilities:

1. Strategic Governance & Data-Driven Decision Making:
• Training Governance: Own the department’s Intake Framework. Use business ROI and team capacity data to categorize requests as Acute, Standard, or Targeted.
• Evidence-Based Negotiation: Act as the primary consultant for stakeholders; use historical performance data to strategize new hire blackout dates or schedule adjustments to protect training quality.
• Success Analytics: Define and track success metrics to measure the business impact of training and onboarding.

2. Scalable Operations & Technology Integration:
• Tech-Enabled Scaling: Optimize the use of Learning Management Systems (LMS), Knowledge Base platforms, and AI tools to automate manual workflows and support a rapidly growing workforce.
• Onboarding Engineering: Analyze the onboarding funnel to identify friction points (e.g., EMR access delays). Partner with IT and Talent Acquisition to engineer automated, "Day 1" ready solutions.
• Knowledge Ecosystem: Oversee the Clinical Knowledge Enablement (CKE) function, ensuring the Clinical Resource Center (CRC) acts as a high-fidelity "Single Source of Truth" for all clinical workflows.

3. Team Leadership & Capacity Planning:
• Strategic Resource Allocation: Balance high-velocity Virtual Care demands against high-complexity Population Health needs by deploying ID and CKE resources where data shows the highest impact.
• Talent Development: Coach and manage each team member to approach their functional area as a business owner, using data and technology to drive efficiencies and deliver high quality clinician experience.
• Quality Assurance: Conduct regular observations of facilitation and design deliverables, establishing a continuous feedback loop driven by facilitator scores and on-time project delivery.

Minimum Qualifications:
• Education: Bachelor’s degree in Nursing (BSN), Healthcare Administration, Organizational Development, or a related field.
• Experience: 4+ years in clinical training and/or onboarding; 2+ years of people management experience; preferred leading remote/distributed teams.
• Operational Mastery: Proven experience in capacity planning and managing complex logistics (rosters, provisioning, scheduling) in high-volume environments.
• Technical Proficiency: Advanced experience leveraging Learning Management Systems (LMS) and Knowledge Base platforms to scale programs.
• Data Literacy: Ability to analyze complex data sets and translate them into actionable operational improvements and executive-level reports.

Preferred Qualifications:
• Active clinical license (RN or similar clinical experience) is highly preferred.
• Experience leading teams through rapid organizational scaling or "Surge" hiring periods.
• Knowledge with the Athena EHR platform

#LI-TM1 #LI-REMOTE

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.