Manager – Client Experience

About Weber Shandwick MENAT

We are a leading, full-service, integrated, communications and marketing services agency that delivers industry-defining work and next-generation solutions for brands, businesses and organizations. In the Middle East, North Africa & Turkey (MENAT region), our network comprises a hyper-connected, award-winning network with a presence in 13 cities – including Abu Dhabi, Dubai, Kuwait, Doha and Istanbul.

Our team comprises social media experts, digital specialists, creatives, strategists, analysts and PR professionals who believe in the power of collaboration to deliver high-value, high-impact communications and business solutions for our clients. By welcoming outstanding and diverse talents to our team, we complement our sector expertise with specialisms such as content, content production, creative design, creative technology, digital platforms, influencer marketing, integrated media, media relations, social strategy and engagement, strategic planning, and video productions.

Weber Shandwick was honoured as the PRovoke Global Agency of the Decade (2020), PRWeek Global Best Agency in Middle East (2020), PRCA MENA Large Consultancy of the Year (2022, 2021, 2019) and PRCA MENA Digital Team of the Year (2021, 2020). Weber Shandwick was named to Ad Age’s Agency A-List in 2020 and Best Places to Work in 2019, in addition to being certified as a Great Place to Work® UAE (2022).

What’s Happening?

We have an incredible opportunity for you to join a dynamic, multi-disciplinary global communications agency and network. This role offers the chance to work with some of the most prestigious brands worldwide, utilize the extensive resources of a leading global agency, and thrive in an entrepreneurial environment.

Who Are We Looking For?

We seek an individual with proven expertise in planning, creative, and strategic thinking. You should excel in managing accounts and leading account teams. Strong leadership, exceptional writing, and communication skills are essential, as is the ability to translate client needs into actionable project plans. You will be instrumental in developing and implementing engagement campaigns for diverse clients. Ideally, you have experience in an agency or consulting environment, particularly in consumer or destination PR. You should leverage your sector-specific knowledge and client servicing skills to offer expert counsel, along with maintaining robust media relations with key journalists in both local and regional outlets.

What Will You Be Doing?

Client Relations:

Manage and oversee daily account activities, ensuring deliverables meet deadlines and stay within budget.

Play a key role in supporting clients during events and activations.

Content Development:

Create a variety of external and internal content, including press releases, key message documents, speeches, and memos.

Assist in setting and achieving campaign measurement and evaluation criteria.

New Business:

Drive organic growth and project sell-ins from existing clients by promoting our services and offerings.

Stay informed about industry and market developments affecting clients' businesses.

Industry and Market Knowledge:

Maintain a deep understanding of clients' industries and market trends.

Utilize social media channels effectively in PR strategies and provide digital counsel to teams.

Account Team Management:

Provide guidance and innovative ideas to account teams for client work.

Assist in financial management, including coordinating suppliers and preparing activity reports.

Requirements to Apply

Minimum of 5+ years of experience

Proficiency in Arabic communication

Background in a reputable PR agency

Strong communication skills, adept in client servicing and media relations, with the ability to write in various styles (e.g., news releases, case studies, features, speaking points).

Experience in managing teams and colleagues

Expertise in working with clients and accounts focused on measurement and evaluation

Strong presentation skills, confidence, and professionalism