Manager – Client Experience

What’s happening?

An amazing opportunity: join a highly creative, multi-disciplined global communications agency

and network. What this means: the opportunity to work on some of the best brands in the world,

the ability to draw on all the resources of a top global networked agency, and the chance to

work in an entrepreneurial environment.

Who do we need?

To be successful in the role, you must have proven skills across planning, creative and strategic

thinking, as well as the ability to manage accounts and account teams. You will be a strong

leader with excellent writing and communications skills and an ability to translate client needs

into project plans. You will also help develop and implement engagement campaigns for a

variety of clients. Ideally, you should have agency/consulting or related experience with a

background in consumer/destination PR. You are adept at drawing upon previous sector

experience to provide clients with knowledge and counsel – all complemented by your sector-

specific client servicing skills and media relations with key journalists in both local and regional

media.

What will you be doing?

Client Relations:

• Responsible for the day-to-day management and oversight of your accounts, the manager will

take a lead role ensuring that deliverables are met on time and within budget.

• Be a key player in supporting the clients at events and activations.

Content development:

• Develop a range of external and internal content including press releases, key message

documents, speeches, memos, etc.

• Assist in setting and meeting campaign measurement and evaluation criteria.

New Business:

• Organic growth/project sell-in from existing clients – critical to this is ensuring clients are aware

of our offerings and pitching services to clients wherever possible. Industry and Market

knowledge:

• Maintain a high understanding of client’s business and work to create a good knowledge of

current developments and trends affecting the clients’ industries and markets

• Have knowledge of the role of social media channels in PR and how to best utilize each

channel to the clients’ benefit

• Demonstrate understanding of the clients’ digital work and provide counsel to team on social

media content and activations

Account Team Management:

• Contributing guidance and ideas for the account teams to implement and develop client work

• Assist in financial management for clients, including supplier coordination and activity reports.

What do you need to apply for this role?

• Minimum 5+ years of experience

• Arabic Communication is Mandatory

• Experience from a reputed PR Agency

• Well-rounded communication skills, good at client servicing and media relations, as well as the

ability to write in a range of styles including news releases, case studies, features, speaking

points, etc.

• Experience in managing colleagues and teams

• Experience with clients and accounts that are measurement and evaluation driven

• Strong presentation skills, poise, and professionals