Manager, Client Experience

StandardBankGroup

Johannesburg, GP, South Africa Hybrid permanent

Posted: May 26, 2026

Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead the effective execution of a consistent and proactive client experience approach across Fund Solutions. To identify and implement sustainable resolutions to client and staff friction points, improving the overall client experience through actionable insights and analysis. To create an integrated complaints management view across all aspects impacting client experience, ensuring effective execution across the Fund Solutions value chain.

Type of Qualification: First Degree

Field of Study: Business Commerce

Experience Required

5-7 years

Experience in managing complex service environments. Significant experience in all facets of the banking service environment and associated products, processes and systems. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Developing Expertise
• Directing People
• Examining Information

Technical Competencies:

• Client Knowledge
• Customer Understanding 
• Heart of Customer Experience
• Mind of Customer Experience
• Risk Awareness

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