Manager, City Operations

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, City Operations:

The Manager, City Operations sits within the City Operations team and reports to the Director, City Operations. This role will lead the integrated planning and delivery of city services for a defined portfolio of LA28 competition and non-competition venues. It will serve as a primary relationship manager with municipal partners and play a key role in coordinating external operations (activities outside of Olympic Venues) across functional areas to support seamless Games-time execution.

This role will develop integrated city service operational plans for a subset if LA28 venues by coordinating requirements across internal teams (e.g., transportation, security, and venue management) and external municipal partners, including city managers and service departments.

The Manager, City Operations will act as a primary point of contact for municipal counterparts, leading cross-partner planning sessions and building strong working relationships to shape Games-time operations and refine service delivery.

This position will also support the negotiation and documentation of operational roles and service commitments, working closely with municipal partners and internal teams to help deliver world-class Games-time operations for athletes, spectators, and local communities.

Key Responsibilities:

Relationship building

• Serve as the primary and reliable point of contact for municipal counterparts, maintaining consistent communication

• Coordinate and facilitate recurring planning sessions with City partners to co-develop detailed operational plans

• Support negotiations for business critical agreements with external operations partners

Operations analytics

• Analyze operational data and planning models to refine requirements for city services

• Co-create service level estimates, schedules, and payment assumptions with municipal partners for assigned venues

• Translate risks and analytical insights into planning adjustments and clear updates for LA28 leadership

Internal integration

• Manage relationships and day-to-day coordination with internal stakeholder teams to support cross-functional collaboration

• Drive structured cross-functional planning sessions to align timelines, surface interdependencies, and resolve gaps between LA28 organizational and municipal plans

• Contribute to OCOG-wide readiness activities, including tabletop exercises, games-time simulations, and incident escalation planning

CTY Operations team management

• Prepare concise briefing materials for leadership team

• Develop and manage milestone plans, track progress of key CTY deliverables and ensure timely execution for each assigned venue

• Supervise subordinates, providing day-to-day direction, reviewing deliverables, and enabling effective collaboration

• Lead the development of Games-time staffing plans for your assigned venues, defining roles, responsibilities, training needs, and staffing schedules for City Operations personnel

Background & Requirements:

• 5+ years of experience in operations, project management, event delivery, or a related field, or 3-5 years management consulting in related fields

• Proficiency with common planning and productivity tools, such as Excel, PowerPoint, and other project management platforms and shared documentation systems

• Demonstrated success managing complex, multi-stakeholder projects, including aligning partners around shared objectives, resolving operational issues, and driving projects from planning through execution

• Strong analytical skills, with experience developing operational estimates, schedules, budgets, or service-level assumptions

• Excellent communication and relationship-management abilities, with the ability to build trust, facilitate discussions, and translate technical or operational details into clear actions

• Experience leading or mentoring junior staff, including delegating tasks, providing structured feedback, and guiding deliverables

• Comfort operating in fast-paced, ambiguous environments, with the ability to adapt quickly, manage competing priorities, and maintain a solutions-oriented mindset

Expectations:

• Experience working with or within municipal agencies, with a strong understanding of city service operations and interagency coordination; experience in Los Angeles or Southern California cities preferred.

• Familiarity with planning and collaboration tools such as Smartsheet and Mural/Miro.

• Experience supporting the negotiation or execution of service agreements or similar operational contracts.

• Demonstrated ability to manage complex relationships and deliver high-value experiences. 

• Excellent project management, team building, and communication skills. 

• Highly organized and extremely detail-oriented with the ability to juggle multiple tasks and stakeholders. 

• Ability to remain calm under pressure and find solutions in fast-paced environments. 

• Well-developed problem-solving skills and ability to work independently to resolve issues 

• Demonstrated commitment to co-creation and collaborative decision-making 

Education:

• Bachelor’s degree, or equivalent experience

Physical Requirements and Working Conditions:

• Ability to work on-site in an office environment, based in Los Angeles, CA 

• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.