Manager - Catering Services (MAS7)

Location

Qiddiya Workers Villages, Riyadh, Saudi Arabia

Position Summary

The Manager – Catering Services leads the planning, delivery, and governance of catering operations within the Qiddiya Workers Villages, ensuring safe, compliant, high-quality, and cost-effective food services across kitchens and dining halls. The role manages service providers, menu delivery, hygiene compliance, and resident satisfaction while maintaining audit-ready documentation and performance reporting.

Key Purpose of the Role

To ensure consistent, safe, and resident-focused catering services that meet contractual standards, regulatory requirements, and Qiddiya service quality expectations.

Key Responsibilities

· Lead catering operations governance across kitchens, dining halls, and food service points.

· Manage catering service providers’ performance, ensuring compliance with contract requirements, KPIs, and SOPs.

· Oversee menu planning governance, nutritional balance, portion control, and resident feedback loops.

· Ensure food safety management system compliance in coordination with the Food Safety Supervisor and Quality/HSE functions.

· Control catering operational costs through wastage reduction, consumption tracking, and process optimization.

· Ensure staffing, training, and competency compliance for catering teams and contractors.

· Lead incident management and corrective actions for food safety or service disruptions.

Key Deliverables & Accountabilities

· Consistent catering service delivery meeting agreed schedules, volumes, and quality standards.

· Contractual KPI achievement and documented performance reviews with service providers.

· Effective food safety compliance and audit-ready records (HACCP/FSMS, inspections, corrective actions).

· Resident feedback reporting and service improvement action plans.

· Documented governance framework and SOPs for catering operations.

KPIs / Performance Metrics

· Resident satisfaction (food quality and service).

· Food safety audit score and non-conformance closure rate.

· Meal service compliance rate (timeliness, availability, standards).

· Food wastage percentage and corrective action effectiveness.

· Incident rate (food safety/service disruptions) and resolution time.

Required Qualifications & Certifications

· Bachelor’s degree in a relevant field (Hospitality Management, Business Administration, Supply Chain, or related).

· Professional certifications relevant to the role are preferred (e.g., HACCP/ISO 22000, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.).

Experience Requirements

· Minimum 6 years of experience in catering/food service operations in large-scale environments.

· At least 3 years in a managerial role overseeing multi-site catering operations or contracted catering services.

· Experience with food safety compliance and audits in regulated environments.

Technical & Professional Competencies

· Catering operations governance and contract management oversight.

· Food safety management systems (HACCP/ISO 22000 principles) and audit readiness.

· KPI monitoring, reporting, and corrective action management.

· Menu governance, resident feedback management, and service optimization.

· Stakeholder and vendor management.

Behavioral Competencies

· Leadership and accountability.

· Stakeholder engagement and collaboration.

· Decision-making under pressure.

· Integrity and professionalism.

· Continuous improvement mindset.

Authority & Decision-Making Limits

· Authorize operational corrective actions for catering service failures and compliance issues.

· Approve service improvement initiatives within delegated authority.

· Recommend contractual penalties, remedial plans, or escalations for repeated non-performance.

Interfaces

Internal: Senior Manager – Residential Services, Quality, HSE, Facilities Management, Finance, PMO, Security, Housing Services, and Workers Villages operations.

External: Catering service providers, suppliers (via provider), auditors/inspectors, and client representatives.

Health, Safety & Compliance Obligations

· Ensure full compliance with Qiddiya HSE policies and Saudi regulatory requirements.

· Promote a safety-first culture across teams and service providers.

· Ensure staff and contractors adhere to safety and quality standards.