Manager - Catering Services (DEL5)

Qiddiya Investment Company is searching for a skilled Manager - Catering Services to lead our catering operations, delivering exceptional culinary experiences tailored to a variety of events and occasions. This position is crucial in ensuring that our catering services uphold the high standards associated with Qiddiya while delighting our guests with innovative and memorable dining options.

The successful candidate will be responsible for overseeing the entire catering process, from menu creation and logistics planning to on-site service execution.

Key Responsibilities

• Lead catering operations governance across kitchens, dining halls, and food service points.
• Manage catering service providers’ performance, ensuring compliance with contract requirements, KPIs, and SOPs.
• Oversee menu planning governance, nutritional balance, portion control, and resident feedback loops.
• Ensure food safety management system compliance in coordination with the Food Safety Supervisor and Quality/HSE functions.
• Control catering operational costs through wastage reduction, consumption tracking, and process optimization.
• Ensure staffing, training, and competency compliance for catering teams and contractors.
• Lead incident management and corrective actions for food safety or service disruptions.
• Manage all aspects of catering operations, ensuring quality food and beverage offerings and exceptional service delivery for all events.
• Develop and conceptualize catering menus that are innovative, seasonal, and reflect guest preferences and dietary requirements.
• Plan and coordinate details for events, including logistics, equipment, staffing, and service requirements.
• Build and maintain strong relationships with clients to understand their needs and exceed their expectations.
• Oversee the training and development of catering staff, ensuring they deliver high standards of service and professionalism.
• Monitor catering budgets, pricing, and portion control to ensure profitability while maintaining quality.
• Collaborate with marketing teams to create promotional materials and campaigns to enhance catering service visibility.
• Evaluate event execution and gather feedback from clients and guests to refine catering offerings and enhance service quality.
• Ensure compliance with health and safety regulations and company policies throughout catering operations.

Requirements:
• Bachelor’s degree in a relevant field (Hospitality Management, Business Administration, Supply Chain, or related).
• Professional certifications relevant to the role are preferred (e.g., HACCP/ISO 22000, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.).
• Minimum 6 years of experience in catering/food service operations in large-scale environments.
• At least 3 years in a managerial role overseeing multi-site catering operations or contracted catering services.
• Experience with food safety compliance and audits in regulated environments.
• Strong organizational and project management skills, with a proven ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills, with a focus on client service.
• Creativity in menu development and an understanding of current food trends.
• Proficient in budgeting, cost control, and financial analysis in catering services.
• Ability to lead and motivate a diverse team, fostering a culture of excellence.
• Willingness to work flexible hours, including evenings and weekends, as required by event schedules.

Benefits:
Join Qiddiya's team and enjoy a dynamic work environment that offers growth opportunities, a collaborative culture, and the chance to make a significant impact as our future Playmaker !