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Manager, Category - General Merchandise

PilotCompany

Knoxville, TN, United States permanent

Posted: March 25, 2026

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Quick Summary

We are seeking a Manager to oversee the daily operations of our Knoxville, TN office. The ideal candidate will have an understanding of supply chain and retail operations, logistics and transportation, and a strong track record of success in a fast-paced environment.

Job Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The category manager of general merchandise is responsible for leading the development of the department’s strategy, financial performance, and execution of a $150m category across 650+ stores in 42 states. This role drives profitability, ensures compliance, fosters strategic partnerships with leading consumer packaged goods companies, and seeks out new product assortments based on current trends and customer insights for our general merchandise category.

Essential Job Functions

• Leads a $150M category across 650+ stores in 42 states, taking accountability for P&L performance, budgeting and forecasting.
• Manages and develops team talent, overseeing role clarity, coaching and performance for hourly team member(s) while modeling company purpose and virtues.
• Supports long-range department strategy, including annual sales and gross profit planning, category pricing, promotional programs, new product lines, distribution and inventory optimization.
• Leads vendor relationships and distribution management, negotiating space, assortments, costs and projects with 50+ suppliers.
• Serves as the primary merchandising representative to major CPG companies, strengthening strategic partnerships and driving category growth through cross-functional collaboration with marketing, loyalty, finance, operations, legal and other departments. 
• Ensures flawless store execution of category strategy, compliance with federal/state/local regulations, accurate financial tracking of promotional funds, and support of all general merchandise initiatives.

Bachelor's degree or equivalent work experience with at least 5 years' experience in the convenience, retail, or consumer packaged goods industries.

This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Benefits

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay

All your information will be kept confidential according to EEO guidelines

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